Archive for the ‘hypermimesis’ Category

Flexible Futures

Wednesday, October 19th, 2011
I: A Brief Tour of the Future

During my first visit to Sydney, in 1997, I made arrangements to catch up with some friends living in Drummoyne.  I was staying at the Novotel Darling Harbour, so we agreed to meet in front of the IMAX theatre before heading off to drinks and dinner.  I arrived at the appointed time, as did a few of my friends.  We waited a bit more, but saw no sign of the missing members of our party.  What to do?  Should we wait there – for goodness knows how long – or simply go on without them?

As I debated our choices – neither particularly palatable – one of my friends took a mobile out of his pocket, dialed our missing friends, and told them to meet us at an Oxford Street pub.  Crisis resolved.

Nothing about this incident seems at all unusual today – except for my reaction to the dilemma of the missing friends.  When someone’s not where they should be, where they said they would be, we simply ring them.  It’s automatic.

In Los Angeles, where I lived at the time, mobile ownership rates had barely cracked twenty percent.  America was slow on the uptake to mobiles; by the time of my visit, Australia had already passed fifty percent.  When half of the population can be reached instantaneously and continuously, people begin to behave differently.  Our social patterns change.  My Sydneysider friends had crossed a conceptual divide into hyperconnectivity, while I was mired in an old, discrete and disconnected conception of human relationships.

We rarely recall how different things were before everyone carried a mobile.  The mobile has become such an essential part of our kit that on those rare occasions when we leave it at home or lose track of it, we feel a constant tug, like the phantom pain of a missing limb.  Although we are loath to admit it, we need our mobiles to bring order to our lives.

We can take comfort in the fact that all of us feel this way.  Mobile subscription rates in Australia are greater than one hundred and twenty percent – more than one mobile per person, one of the highest rates in the world.  We have voted with our feet, with our wallets and with our attention.  The default social posture in Australia – and New Zealand and the UK and the USA – is face down, absorbed in the mobile.  We stare at it, toy with it, play on it, but more than anything else, we reach through it to others, whether via voice calls, text messages, Facebook, Twitter, or any of an constantly-increasing number of ways.

The mobile takes the vast, anonymous and unknowable world, and makes it pocket-sized, friendly and personal.  If we ever run into a spot of bother, we can bring resources to hand – family, friends, colleagues, even professional fixers like lawyers and doctors – with the press of ten digits.  We give mobiles to our children and parents so they can call us – and so we can track them.  The mobile is the always-on lifeline, a different kind of 000, for a different class of needs.

Because everyone is connected, we can connect to anyone we wish.  These connections needn’t follow the well-trodden paths of family, friends, neighbors and colleagues.  We can ignore protocol and reach directly into an organization, or between silos, or from bottom to top, without obeying any of the niceties described on org charts or contact sheets.  People might choose to connect in an orderly fashion – when it suits them.  Generally, they will connect to their greatest advantage, whether or not that suits your purposes, protocols, or needs.  When people need a lifeline, they will turn over heaven and earth to find it, and once they’ve found it, they will share it with others.

Connecting is an end in itself – smoothing our social interactions, clearing the barriers to commerce and community – but connection also provides a platform for new kinds of activities.  Connectivity is like mains power: once everywhere, it becomes possible to imagine a world where people own refrigerators and televisions.

When people connect, their first, immediate and natural response is to share.  People share what interests them with people they believe share those interests.  In early days that sharing can feel very unfocused.  We all know relatives or friends who have gone online, gotten overexcited, and suddenly start to forward us every bad joke, cute kitten or chain letter that comes their way.  (Perhaps we did these things too.)  Someone eventually tells the overeager sharer to think before they share.  They learn the etiquette of sharing.  Life gets easier (and more interesting) for everyone.

As we learn who wants to know what, we integrate ourselves into a very powerful network for the dissemination of knowledge.  If it’s important to us, the things we need to know will filter their way through our connections, shared from person to person, delivered via multiple connections.  In the 21st century, news comes and finds us.  Our process of learning about the world has become multifocal; some of it comes from what we see and those we meet, some from what we read or watch, and the rest from those we connect with.

The connected world, with its dense networks, has become an incredibly efficient platform for the distribution of any bit of knowledge – honest truth, rumor, and outright lies.  Anything, however trivial, finds its way to us, if we consider it important.   Hyperconnectivity provides a platform for a breadth of ‘situational awareness’ beyond even the wildest imaginings of MI6 or ASIO.

In a practical sense, sharing means every employee, no matter their position on the org chart, can now possess a detailed awareness your organization.  When an employee trains their attention on something important to them, they see how to connect to others sharing similar important information.

We begin by sharing everything, but as that becomes noisy (and boring), we focus on sharing those things which interest us most.  We forge bonds with others interested in the same things.  These networks of sharing provide an opportunity for everyone to involve themselves fully within any domain deemed important – or at least interesting.  Each sharing network becomes a classroom of sorts, where anyone expert in any area, however peculiar, becomes recognized, promoted, and well-connected.  If you know something that others want to know, they will find you.

In addition to everything else, we are each a unique set of knowledge, experience and capabilities which, in the right situation, proves uniquely valuable.  By sharing what we know, we advertise our expertise.  It follows us where ever we go.   Because this expertise is mostly hidden from view, it is impossible for us to look at one another and see the depth that each of us carries within us.

Every time we share, we reveal the secret expert within ourselves.  Because we constantly share ourselves with our friends, family and co-workers, they come to rely on what we know.  But what of our colleagues?  We work in organizations with little sense of the expertise that surrounds us.

Before hyperconnectivity, it was difficult to share expertise.  You could reach a few people – those closest to you – but unless your skills were particularly renowned or valuable, that’s where it stopped.  For good or ill, our experience and knowledge now  extend far beyond the circle of those familiar to you, throughout the entire organization.  Everyone in it can now have some awareness of the talents that pulse through your organizations – with the right tools in place.

 

II: Mobility & Flexibility

Everyone now goes everywhere with a mobile in hand.  This means everyone is continually connected to the organization.  That has given us an office that has no walls, one which has expanded to fill every moment of our lives.  We need to manage that relationship and the tension between connectivity and capability.  People can not always be available, people can not always be ‘on’.  Instead, we must be able to establish boundaries, rules, conventions and practices which allow us to separate work from the rest of our lives, because we can no longer do so based on time or location.

We also need some way to be able to track the times and places we do work.  We’re long past the days of punching a timeclock.  In a sense, the mobile has become the work-whistle, timeclock and overseer, because it is the monitor.  This creates another tension, because people will not be comfortable if they believe their own devices are spying on them. Can organizations walk a middle path, which allows the mobile to enable more employee choice and greater freedom, without eternally tethering the employee to the organization?

This is a policy matter, not a technology matter, but technology is forcing the hand of policy.  How can technology come to the aid of that policy?  How can I know when it might be appropriate to contact an employee within my organization, and when it would be right out?  This requires more than a quick glance at an employee schedule.  The employee, mobile in hand, has the capacity to be able to ‘check in’ and ‘check out’ of availability, and will do so if it’s relatively effortless.  Employees can manage their own time more effectively than any manager, given the opportunity.

It’s interesting to note that this kind of employee-driven ‘flextime’ has been approaching for nearly thirty years, but hasn’t yet arrived.  Flextime has proven curiously inflexible.  That’s a result of the restricted communication between employee and organization, mostly happening within the office and within office hours.  Now that communication is continuous and pervasive, now that the office is everywhere, flextime policies must be adjusted to accommodate the continuously-evolving needs of the organization’s employees.  The technology can support this – and we’re certainly flexible enough.  So these practices must come into line with our capabilities.

As practice catches up with technology, we need to provide employees with access to the tools which they can use to manage their own work lives.  This is the key innovation, because empowering employees in this way creates greater job satisfaction, and a sense of ownership and participation within the organization.  Just as we can schedule time with our friends or pursuing our hobbies, we should be able to manage our work lives.

Because we rely so heavily on mobiles, we lead very well-choreographed lives.  Were we to peek at a schedule, our time might look free, but our lives have a habit of forming themselves on-the-fly, sometimes only a few minutes in advance of whatever might be happening.   We hear our mobile chime, then read the latest text message telling us where we should be – picking up the kids, going to the shops, heading to a client.  Our mobiles are already in the driver’s seat.  Fourteen years ago, when I sat at Darling Harbour, waiting for my late friends, we had no sense that we could use pervasive mobile connectivity to manage our schedules and our friends’ schedules so precisely.  Now, it’s just the way things are.

Do we have back office practices which reflect this new reality?  Can an employee poke at their mobile and know where they’re expected, when, and why?  By this, I don’t mean calendaring software (which is important), but rather the rest of the equation, which allows employee and employer to come to a moment-by-moment agreement about the focus of that employment.

This is where we’re going.  The same processes at work in our private lives are grinding away relentlessly within our organizations.  Why should our businesses be fundamentally more restrictive than our family or friends, all of whom have learned how to adapt to the flexibility that the mobile has wrought?  This isn’t a big ask.  It’s not as though our organizations will tip into chaos as employees gain the technical capacity to manage their own time.  This is why policy is important.  Just because anything is possible doesn’t mean it’s a good idea.  Hand-in-hand with the release of tools must come training on how these tools should be used to strengthen an organization, and some warnings on how these same tools could undermine an organization whose employees put their own needs consistently ahead of their employer.

Once everyone has been freed to manage their own time, you have a schedule that looks more like Swiss cheese than the well-ordered blocks of time we once expected from the workforce.  Every day will be special, a unique arrangement of hours worked.  Very messy.  You need excellent tracking and reporting tools to tell you who did what, when, and for how long.  Those tools are the other side of the technology equation; give employees control, and you create the demand for a deeper and more comprehensive awareness of employee activities.

Managers can’t spend their days tracking employee comings and goings.  As our schedules become more flexible and more responsive to both employee and organizational needs, the amount of information a manager needs to absorb becomes prohibitive.  Managers need tools which boil down the raw data into easily digestible and immediately apprehensible summaries.

Not long ago, I did quite a bit of IT consulting for a local council, and one thing I heard from the heads of each of the council’s departments, was how much the managers at the top needed a ‘dashboard’, which could give them a quick overview of the status of their departments, employee deployment, and the like.  A senior executive needs to be able to glance at something – either on their desktop computer, or with a few pokes on their mobile – and know what’s going on.

Something necessary for the senior management has utility throughout the organization.  The kind of real-time information that makes a better manager also makes a better organization, because employees who have access to real-time updates can change their own activities to meet rising demands.  The same flexibility which allows employees to schedule themselves also creates the opportunity for a thoroughly responsive and reconfigurable workforce, able to turn on a dime, because it is plugged in and well-aware of the overall status of the organization.

That’s the real win here; employees want flexibility to manage their own lives, and organizations need that flexibility to able to respond quickly to both crises and opportunities.  The mobile empowers both employee and organization to meet these demands, provided there is sufficient institutional support to make these moment-to-moment changes effortless.

This is a key point.   Where there is friction in making a change, in updating a schedule, or in keeping others well-informed, those points of friction become the pressure points within the organization.  An organization might believe that it can respond quickly and flexibly to a crisis, only to find – in the midst of that crisis – that there is too much resistance to support the organizational demand for an instant change of focus.  An organization with too much friction divides its capabilities, becoming less effective through time, while an organization which has smoothed away those frictions multiplies its capabilities, because it can redeploy its human resources at the speed of light.

Within a generation, that’s the kind of flexibility we will all expect from every organization.  With the right tools in hand, it’s easy to imagine how we can create organizations that flow like water while remaining internally coherent.  We’re not there yet, but the pieces are now in place for a revolution which will reshape the organization.

 

III: Exposing Expertise

It’s all well and good to have a flexible organization, able to reconfigure itself as the situation demands, but that capability is useless unless supported by the appropriate business intelligence.  When a business pivots, it must be well-executed, lest it fly apart as all of the pieces fall into the wrong places, hundreds of square pegs trying to fill round holes.

Every employee in an organization has a specific set of talents, but these talents are not evenly distributed.  Someone knows more about sales, someone else knows more about marketing, or customer service, or accounting.  That’s why people have roles within an organization; they are the standard-bearers for the organization’s expertise.

Yet an employee’s expertise may lie across several domains.  Someone in accounting may also provide excellent customer service.  Someone in manufacturing might be gifted with sales support.  A salesman might be an accomplished manager.  People come into your organization with a wide range of skills, and even if they don’t have an opportunity to share them as part of their normal activities, those skills represent resources of immense value.

If only we knew where to find them.

You see, it isn’t always clear who knows what, who’s had experience where, or who’s been through this before.  We do not wear our employment histories on our sleeves.  Although we may enter an organization with our c.v. in hand, once hired it gets tucked away until we start scouting around for another job.  What we know and what we’ve done remains invisible.  Our professional lives look a lot like icebergs, with just a paltry bit of our true capabilities exposed to view.

One of the functions of a human resources department is to track these employee capabilities.  Historically, these capabilities have been strictly defined, with an appropriately circumscribed set of potentials.  Those slots in the organization are filled by these skills.  This model fit well well organizations treasured stability and order over flexibility and responsiveness.  But an organization that needs to pivot and reorient itself as conditions arise will ask employees to be ready to assume a range of roles as required.

How does an organization become aware of the potential hidden away within its employees?

I look out this afternoon and see an audience, about whom I know next to nothing.  There are deep reservoirs of knowledge and experience in this room, reservoirs that extend well beyond your core skills in payroll and human resources.  But I can’t see any of it.  I have no idea what we could do together, if we had the need.  We probably have enough skills here to create half a dozen world-class organizations.  But I’m flying blind.

You’re not.  Human resources is more than hiring and compliance.  It is an organizational asset, because HR is the keeper of the human inventory of skills and experiences.   As an employee interviews for a position and is hired, do you translate their c.v. into a database of expertise?  Do you sit them down for an in-depth interview which would uncover any other strengths they bring into the organization?  Or is this information simply lying dormant, like a c.v. stashed away in a drawer?

The technology to capture organizational skills is already widely deployed.  In many cases you don’t need much more than your normal HR tools.  This isn’t a question of tools, but rather, how those tools get used.  Every HR department everywhere is like a bank vault loaded up with cash and precious metals.  You could just close the vault, leaving the contents to moulder unused.  Or you can take that value and lend it out, making it work for you and your organization.

That’s the power of an HR department which recognizes that business intelligence about the intelligence and expertise within your organization acts like a force multiplier.  A small organization with a strong awareness of its expertise punches far above its weight.  A large organization with no such awareness consistently misses opportunities to benefit from its unique excellence.

You hold the keys to the kingdom, able to unlock a revolution in productivity which can take your organizations to a whole new level of capability.  When anyone in the organization can quickly learn who can help them with a given problem, then reach that person immediately – which they now can, given everyone has a mobile – you have effectively swept away much of the friction which keeps organizations from reaching their full potential.

Consider the tools you already employ.  How can they be opened up to give employees an awareness of the depth of talent within your organization?  How can HR become a switchboard of capabilities, connecting those with needs to those who have proven able to meet those needs?  How can a manager gain a quick understanding of all of the human resources available throughout the organization, so that a pivot becomes an effortless moment of transition, not a chaotic chasm of confusion.

This is the challenge for the organizations of the 21st century.  We have to learn how to become flexible, fluid, responsive and mobile.  We have to move from ignorance into awareness.  We have to understand that the organization as a whole benefits from an expanded awareness of itself.  We have to do these things because newer, more nimble competitors will force these changes on us.   Organizations that do not adapt to the workforce and organizational movements toward flexibility and fluidity will be battered, dazed and confused, staggering from crisis to crisis.  Better by far to be on the front foot, walking into the future with a plan to unleash the power within our organizations.

The Connected City

Tuesday, August 2nd, 2011
I

During my first visit to Sydney, in 1997, I made arrangements to catch up with some friends living in Drummoyne.  I was staying at the Novotel Darling Harbour, so we arranged to meet in front of the IMAX theatre before heading off to drinks and dinner.  I arrived at the appointed time, as did a few of my friends.  We waited a bit more, but saw no sign of the missing members of our party.  What to do?  Should we wait there – for goodness knows how long – or simply go on without them?

As I debated our options – neither particularly palatable – one of my friends took a mobile out of his pocket, dialed our missing friends, and told them to meet us at an Oxford Street pub.  Crisis resolved.

Nothing about this incident seems at all unusual today – except for my reaction to the dilemma of the missing friends.  When someone’s not where they should be, where they said they would be, we simply ring them.  It’s automatic.

In Los Angeles, where I lived at the time, mobile ownership rates had barely cracked twenty percent.  America was slow on the uptake to mobiles; by the time of my trip, Australia had already passed fifty percent.  When half of the population can be reached instantaneously and continuously, people begin to behave differently.  Our social patterns change.  My Sydneysider friends had crossed a conceptual divide into hyperconnectivity, while I was mired in an old, discrete and disconnected conception of human relationships.

We rarely recall how different things were before everyone carried a mobile.  The mobile has become such an essential part of our kit that on those rare occasions when we leave it at home or lose track of it, we feel a constant tug, like the phantom pain of a missing limb.  Although we are loath to admit it, we need our mobiles to bring order to our lives.

We can take comfort in the fact that all of us feel this way.  Mobile subscription rates in Australia are greater than one hundred and twenty percent – more than one mobile per person, and one of the highest rates in the world.  We have voted with our feet, with our wallets and with our attention.  The default social posture in Sydney – and London and Tokyo and New York – is face down, absorbed in the mobile.  We stare at it, toy with it, play on it, but more than anything else, we reach through it to others, whether via voice calls, SMS, Facebook, Twitter, Foursquare or any of an constantly-increasing number of ways.

The mobile takes the vast, anonymous and unknowable City, and makes it pocket-sized, friendly and personal.  If you ever run into a spot of bother, you can bring resources to hand – family, friends, colleagues, even professional fixers like lawyers and doctors – with the press of ten digits.  We give mobiles to our children and parents so they can call us – and so we can track them.  The mobile is the always-on lifeline, a different kind of 000, for a different class of needs.

Yet these connections needn’t follow the well-trodden paths of family-friends-neighbors-colleagues.  Because everyone is connected, we can connect to anyone we wish.  We can ignore protocol and reach directly into an organization, or between silos, or from bottom to top, without obeying any of the niceties described on org charts or contact sheets.  People might choose to connect in an orderly fashion – when it suits them.  Otherwise, they will connect to their greatest advantage, whether or not that suits your purposes, protocols, or needs.  When people need a lifeline, they will find it, and once they’ve found it, they will share it with others.

How does the City connect to its residents?  Now that everyone in the City – residents and employees and administrators and directors – are hyperconnected, how should the City structure its access policies?  Is the City a solid wall with a single door?  Connection is about relationship, and relationships grow from a continuity of interactions.  Each time a resident connects to the City, is that a one-off, an event with no prior memory and no future impact?

It is now possible to give each resident of the City their own, custom phone number which they could use to contact the City, a number which would encompass their history with the city.  If they use an unblocked mobile, they already provide the City with a unique number.  Could this be the cornerstone of a deeper and more consistent connection with the City?

II

Connecting is an end in itself – smoothing our social interactions, clearing the barriers to commerce and community – but connection also provides a platform for new kinds of activities.  Connectivity is like mains power: once everywhere, it becomes possible to have a world where people own refrigerators and televisions.

When people connect, their first, immediate and natural response is to share.  People share what interests them with people they believe share those interests.  In early days that sharing can feel very unfocused.  We all know relatives or friends who have gone online and suddenly started to forward us every bad joke, cute kitten or chain letter that comes their way.  (Perhaps we did these things too.)  Someone eventually tells the overeager sharer to think before they share.  They learn the etiquette of sharing.  Life gets easier – and more interesting – for everyone.

Once we have learned who wants to know what, we have integrated ourselves into a very powerful network for the dissemination of knowledge.  In the 21st century, news comes and finds us.  If it’s important to us, the things we need to know will filter their way through our connections, shared from person to person, delivered via multiple connections.  Our process of learning about the world has become multifocal; some of it comes from what we see and those we meet, some from what we read or watch, and the rest from those we connect with.

The connected world, with its dense networks, has become an incredibly rapid platform for the distribution of any bit of knowledge – honest truth, rumor, and outright lies.  Anything, however trivial, finds its way to us, if we consider it important.   Hyperconnectivity provides a platform for a breadth of ‘situational awareness’ beyond even the wildest imaginings of MI6 or ASIO.

In a practical sense, sharing means every resident of the City can now possess detailed awareness of the City.  This condition develops naturally and automatically simply by training one’s attention on the City.  The more one looks, the more one sees how to connect to those sharing matters of importance about the City.

This means the City is no longer the authoritative resource about itself.  Networks of individuals, sharing information relevant to them, have become the channel through which information comes to residents.  This includes information supplied by the City, as one element among many – but this information may be recontextualized, edited, curated or twisted to suit the aims of those doing the sharing.

This leads to a great deal of confusion: what happens when official and shared sources of information differ?  In general, individuals tend to trust their networks, granting them greater authority than statutory authorities.  (This is why rumors are so hard to defeat.)  Multiple, reinforcing sources of information offer the City a counterbalance to the persuasive power of the network.  These interconnected sources constitute a network in themselves, and as people connect to the network of the City, this authoritative information will be shared widely through their networks.

The City needs to evaluate all of the information it provides to its residents as shared resources.  Can they be divided, edited, and mashed-up?  Can these resources be taken out of context?  The more useful the City can make its information – more than just words on a page, or figures, or the static image of a floor plan –  the more likely it will be shared.  How can one resident share a City resource with another resident?  If you make sharing easy, it is more likely your own resources will be shared.  If you make sharing difficult, residents will create their own shared resources which may not be as accurate as those offered by the City.  On the other hand, if your resources are freely available but inaccurate, residents will create their own.

Sharing is not a one-way street.  Just as the City offers up its resources to its residents, the City should be connected to these sharing communities, ready to recognize and amplify networks that share useful information.  The City has the advantage of a ‘bully pulpit’: when the City promotes something, it achieves immediate visibility.  Furthermore, when the City recognizes a shared resource, it relieves the City of the burden of providing that resource to its residents.  Although connecting to the residents of the City is not free – time and labour are required – that cost is recovered in savings as residents share resources with one another.  The City need not be a passive actor in such a situation; the City can sponsor competitions or promotions, setting its focus on specific areas it wants residents to take up for themselves.

III

We begin by sharing everything, but as that becomes noisy (and boring), we focus on sharing those things which interest us most.  We forge bonds with others interested in the same things.  These networks of sharing provide an opportunity for anyone to involve themselves fully within any domain deemed important – or at least interesting.  The sharing network becomes a classroom of sorts, where anyone expert in any area, however peculiar, becomes recognized, promoted, and well-connected.  If you know something that others want to know, they will find you.

By sharing what we know, we advertise our expertise.  It follows us where ever we go.  In addition to everything else, we are each a unique set of knowledge, experience and capabilities which, in the right situation, proves uniquely valuable.  Because this information is mostly hidden from view, it is impossible for us to look at one another and see the depth that each of us carries within us.

Every time we share, we reveal the secret expert within ourselves.  Because we constantly share ourselves with our friends, family and co-workers, they come to rely on what we know.  But what of our neighbors, our co-residents in the City?  We walk the City’s streets with little sense of the expertise that surrounds us.

Before hyperconnectivity, it was difficult to share expertise.  You could reach a few people – those closest to you – but unless your skills were particularly renowned or valuable, that’s where it stopped.  For good or ill, our experience and knowledge now  extend far beyond the circle of those familiar to us.

With its millions of residents, the City represents a pool of knowledge and experience beyond compare, which, until this moment, lay tantalizingly beyond reach.  Now that we can come together around what we know – or want to learn – we find another type of community emerging, a community driven by expertise.  Some of these communities are global and diffuse: just a few people here, a few more there.  Other communities are local and dense, because they organize themselves around the physical communities where they live.  Every city is now becoming such a community of knowledge, with the most hyperconnected cities – like San Francisco, Tokyo, and Sydney – leading the way.

The resident of the connected city shares their expertise about the city.  This sharing brings them into community with other residents who also share, or want to benefit from that expertise.  Residents recognize that it is possible to learn as much as they need to know, simply by focusing on those who already know what they need to learn.

Seen this way, the City is a knowledge network composed of its residents.  This network emerges naturally from the sharing activities of those residents, and necessarily incorporates the City as an element in that network.  Residents refer to one another’s expertise in order to make their way in the City, and much of this refers back to the City itself.

How does this City situate itself within these networks of knowledge and expertise?  How can the City take these hidden reservoirs of knowledge and bring them to the surface?  These sorts of tasks are commonplace on digital social networks like Facebook and LinkedIn, but both emphasise the global reach of cyberspace, not the restricted terrain of a suburb.  How can I learn who in my neighborhood has worked with Sydney’s development authorities, so I can get some advice on my own application?  How can I share with others what I have learned through a development application process?

This is the idea at the core of the connected city.  We have connected but remain in darkness, blind to one another.  As the lights come up, we immediately see who knows what.  We ourselves are illuminated by what we know.  As we transition from sharing into learning, we gain the knowledge of the brightest, and the expertise of the most experienced.  We don’t even need to go looking: because it is important, this knowledge comes and finds us.

Long before 2030, everyone in the City will have the full advantage of the knowledge and experience of every other resident of the City.  The City will be nurturing residents who are all as smart and capable as the smartest and most capable among them.  When residents put that knowledge to work, they will redefine the City.

IV

For as long as there have been cities, people have quit their villages and migrated to them.  Two hundred years ago, peasants headed into the great cities of London and Manchester, walking into a hellhole of disease and misery, knowing their chances for a good life were measurably better.  They learned this from their brothers, sisters and cousins who had made the move – and the statistics bear this out.  As dangerous and dirty as London might have been, life on the farm was worse.  With our understanding of sanitation and public health, this is even more true today:  even if you end up in a slum in Mumbai, Lagos or Rio, you and your children will live lives filled with opportunities not available back in the village.

As of 2008, fifty percent humanity lived in cities — a revolution ten thousand years in the marking, yet only half complete.  That migration has accompanied the greatest rise in human lifespan since the birth of our species.  We thrive in cities.  We are meant to be urban animals.

The transition from village to city is a move across both space and time, a traumatic leap across an abyss.  The headspace of the city is very, very different from the village.  In the village, everyone knows you.  In the city you are anonymous.  In the village you are ruled by custom, in the city, governed by law.  You arrive in the city knowing none of its ways, thriving only if you master them.

When my great-grandparents left their Sicilian villages for the industrial city of Boston, Massachusetts, they knew of other relatives who had undertaken the same journey, brothers and sisters who had made their own way in America, and who would be their safe haven when they arrived.  Family and friends have always helped new arrivals get settled in the big city.  This is the reason for the ethnic communities and ghettos we associate with immigration.  As the largest city in a nation with an active and aggressive immigration policy, Sydney has scores of these communities.  It has always been this way, everywhere, in every city, because the immigrant community is a network of knowledge that connects to new arrivals in order to give them a leg up.

Something similar happened to me eight years ago, when I moved to Sydney from Los Angeles.  I knew a few people, who became my entry point into the community: my first job, my first flat, and my first mobile all manifested through the auspices of these friends.  They shared what they knew in order to propel me into success.

These immigrant knowledge networks have always existed, informally.  The most successful immigrants inevitably have strong networks of knowledge backing them up – people, more than facts.  It’s not what you know, but who, because who you know is what you know.  The more you know, the more effective you can be.  An immigrant learns how to get a good job, a good flat, a good education for their children, because they are in connection with those who share their experiences, good and bad, with them.

The immigrant’s path to success also works for the rest of us.  Our capabilities can be measured by our networks of connections.  As the City reveals itself as a human network, where residents connect, share, and learn, we each become as capable as the most capable among us when we put what we have learned into practice.  This is the endpoint of the new urban revolution of the connected city: radical empowerment for every resident.

Consider: Everyone resident of the City you work with now brings with them the collective experience of every resident, past and present.  Only a few of them know how to put that knowledge to work.  As they learn, they share that knowledge, and it spreads, until every resident of the City has mastery of the wealth of human resources now available to each resident.

From one point of view, this is an amazing boon: City residents will know exactly how to have their local needs met.  They will have almost perfect knowledge about the right way to get things done.  That takes a burden off the City, and distributes it among the residents – where it should be, but where it never could be, before hyperconnectivity.  Residents will do the work for themselves.  You will be there to facilitate, to maintain, and mediate.

Yet this is no urban utopia.  Residents who know how to get their way will grow accustomed to having their way.  When they can not get it – when you can not give it to them – they will go to war.  Everything everyone has ever learned about how to fight City Hall is available to every resident of the City.  Dangerous capabilities, that might have been reserved for the most dire conflicts, will begin to pop up in the most ridiculous and ephemeral situations.   The residents of the City will be able to act like five year-olds who have been equipped with thermonuclear weapons.

We are all becoming vastly more capable.  Nothing can stop that.  It is a direct consequence of connection.  If the residents of the City grow too powerful, too quickly, the social fabric of the City will rip apart.  To counter this, the City must grow its capabilities in lockstep with its residents.  The City must connect, share, and learn, not just (or even first) with its residents, but with its employees.  When every City employee has the full knowledge and experiential resources of all of the employees of the City, the City will be able to confront an army of impetuous and empowered residents on its own terms.

That’s where you need to go.  That’s how you need to frame employee development, knowledge sharing, and capacity building.  Everyone who works for the City must become an expert in the whole of the City.  Yes, people will continue to specialize, and those specialties must become the shared elements that form the backbone of the City’s knowledge networks.  Everyone who works for the City must learn how to create and use these networks to increase the City’s capability.  They are the connected city.

CONCLUSION

The year 2030 is just a bit more than half a billion heartbeats away.  Most of the processes I have described are already well developed, and will complete long before 2030.  The future is already here, in bits and pieces that grow more widespread every day.  We have connected, we are sharing and learning, turning what we know into what we can do.

You have the opportunity to foster an urban environment where residents work together in close coordination to make the City an even better place to live.  Or, petty wars could flame up across our neighborhoods, as we fight one another every step of the way.  The City can not just stand by. It must step up and join the fray, using all of the resources at its disposal to shape the sharing and learning going on all around us in a way that benefits the City’s residents.  The City which does that becomes irresistible, not just to its own residents, but to everyone.  A Connected City is the envy of the world.

Power vs People (LIVE)

Wednesday, June 8th, 2011

Watch live streaming video from pdf2011 at livestream.com

Power vs People
(Now look what YOU made me do!)

Wednesday, June 8th, 2011

*

In the beginning, there is perfect Power, Power with a Thousand Faces: pharaoh, padishah, emperor, king, Lord Protector, Generalissimo, El Presidente.   Power pure and uninterrupted.  We have but to think the word and it is so.  We are in a world apart, protected by G*d, by ritual, by blades and dumb muscle.  Nothing enters save by Our permission, and then only when stripped naked, bound, and bowing.  This is the perfect relation of perfect power: absolute and absolutely asymmetric.

While we have him questioned, Our leading economist relates a report, recently received, tying the wealth of nations to their connectivity.  The people need no one else, he tells Me with his dying breath, but We need the money.  He spoke the truth: We need the instruments of Power to reinforce Our reality, and these do not come cheaply.  Our remaining advisers, chastened and respectful, suggest beginning with television – projecting Our Presence into the homes of Our people – and an auction (to Our most loyal friends) of radio spectrum suitable for mobile communication.

Our eyes, downcast, unable to look upon the Power except in its perfect portraits, had never seen the frown, and wrinkled lip, and sneer of cold command that cameras captured, passions read and broadcast: a heart that mocked us, a hand always raised in reproach, as if we, ungrateful children, needed the constant admonition of the rod.  This plain as nakedness: all the smooth words of newscasters, commentators, spokespeople and ministers could not remove that stain from Power.  Each thought ourselves alone in this treason, and quickly burying it beneath other, safer thoughts.

Hidden truths undermine us in our humour, moments of lèse majesté, whispered giggles hidden behind our hands, scribbled graffiti above the pissoir, so shocking they made us gasp, and then, thereafter, we knew them as truth.  Other lines joined them, more foul, funny, shocking and true, a vast fabric of written rebellion, expressions of everything we had always known.  On the day the first text message arrives, with a joke that could get us killed, we delete it – though not before we forward it along to a few of our friends, who send it along, who send it along.  Suddenly the secret insult is common knowledge.

**

Those who mock Us seek to destroy Us.  Those loyal to Us scrub treasonous filth from walls and streets.  We secure and question anyone nearby, their confessions Our entry points into a hidden nest of radicals, revolutionaries, and anarchists.  These We monitor closely, tapping their mobiles, looking to whom they contact, building a map from these connections, tracing the outlines of their conspiracies.  Our friends who own the telcos willingly hand over the information which spell out comings and goings of these traitors.  In one sudden strike we take them, whole, to summary judgement.  Treason troubles us no more.

They came in the night, roused us from sleep, and took him away.  We never saw him again.  Without a body, how could we mourn?  How could we bury our grief?  We could not speak of it, lest we ourselves disappear.  Someone – we know not whom – set up a memorial on Facebook, inviting those who knew him to share themselves.  We stayed away, but were told that one, then two, five, ten, fifteen, fifty, hundreds and finally uncountable thousands came to share; those who knew him, and those who only knew what he believed in.  We were afraid, but content.

Those who love traitors are traitors themselves.  We have no love for them, but We are thankful for their foolishness.  Facebook reveals them to Us, and everyone they know.  Treason breeds treason.  Traitors hang together.  We friend, and listen, and draw another map of another conspiracy until the picture, finely detailed, demands action.  Another night of gathering, judgement and cleansing.  This ends that.  There are not even whispers against Us.

Internet dating – has there been a greater invention?  Men and women who would not normally find one another can seek each other out in the privacy of their own homes.  Here, this one is pretty.  Such lovely green eyes.  And what a lovely green jacket.  And beautiful fingers, held up in such an attractive pose, count them: one, two.  And the photo, taken in the Capitol Square?  How interesting.  I’ll tell all my friends that I have a date, a Green Date, in Capitol Square, on the 2nd.  Yes.  I’ll tell them all.  They’ll want a date as well.

***

Inconceivable! They gather in My capitol, in My square, in their tens of thousands, to make demands. Impudence!  They should thank the heavens for their homes and daily bread.  Ingratitude!  By what witchcraft have they come together?  We tapped the phones, blocked the websites, and still they come, in their hundreds of thousands.  Some advise it must all be unplugged – at once – but others tell Us we have grown too dependent on the network.  Flip the switch, and We blind Ourselves, dragging Our loyal subjects into darkness, Our economy into ruin.  But the storm must be stopped, the plug pulled.

It didn’t surprise us when the network failed: half amazed it took so long. We found ourselves thrown back into another time: before instantly, before everywhere, before all-at-once.  But lessons learned lingered, taking on different forms: graffiti in hidden places, posters in public, chalk laid out on the sidewalk so anyone could add their own voice, so we could to move together, in unity.  This grew into a code: jumbled letters and numbers in text messages and spray painted street signs, which told us where and when.

And still they keep coming, in their millions.  How?  Without eyes to see and ears to hear, how do they know?  Our friends grow concerned, see Us sinking beneath this rising storm, but We apprehend the root of Our troubles, and will root it out.  This all began when We foolishly permitted our people to connect.  That must now stop, to preserve Us. Against the wishes of My friends – who will lose their fortunes so We might maintain control – We have mobile networks shut down, and wait for the inevitable collapse, as those against Us lose contact.

It took a few moments to realize that these handheld lifelines had become useless lumps of silicon and plastic.  It seemed like silence had descended in the midst of the crowd.  Then someone said, ‘Here, take this’, and gave me something that brought my mobile back to life, allowed it to connect with everyone else in the crowd, and to the world beyond.  In lieu of thanks I was asked to pass it along, and did, with the same instruction, so it spread like wildfire.  We could see around the tanks, around the police, around everything, moving faster, moving everywhere, moving NOW.

The guards join with us as we storm the palace.

****

We The People, in order to form a more perfect union, choose from amongst ourselves those fit to represent our franchise.  The elections, free, fair and hard-fought, divide, inevitably, along a spectrum from left to right.  But whatever ideology, no one argues the need to reframe power as governance, making a mystery of the obvious, placing it beyond reproach. Power – however dressed – draws those who lust for it, who benefit from the application of it, and this, too obvious, would ruin everything, igniting another Revolution.  In secrecy and silence, safety.

You can only be told ‘No!’ so many times before the blood begins to boil and overflows into action.  They’ll let us march in the streets now, but leave us impotent at the seats of government, demanding ‘process’ and ‘decorum’.  How can we be polite as our future is stolen away? This shell of democracy – perfect in form but crowded with corruption – needs to be punctured, so the rot beneath the skin can be exposed and excised.  Thankfully, someone with conscience – sick to death with the stench of power – comes forward with evidence enough to condemn everyone, bringing them down.

Madness!  How can anything be stable when everything is exposed? How can we guide the nation into prosperity with saboteurs underfoot? Incredible. The government will go on, will nail down roof nearly shorn off by these ‘revelations’.  We will ensure those who work for the government remain true to it: by oath and affirmation, surveillance and monitoring, force of law and pain of imprisonment.  Only when guaranteed privacy can we work to preserve the continued security of the nation.  It’s in these moments our democracy proves itself supple enough to meet the challenges of our times.  We can all congratulate ourselves on a crisis successfully overcome.

They threw him in jail – of course – claiming espionage, charging treason, crying for his head.  The message was clear, and silence descended, a curtain protecting them from us.  Behind it, they grow deaf and arrogant, manufacturing a managed dissent, bringing their full power down upon on anything else.  Still, a friend showed me something: a magic box.  Anything placed into that box finds finds its way to magazine editors and newspaper reporters and bloggers and loudmouthed radicals, no questions asked, in perfect anonymity.  That could prove irresistible.

*****

If secrets they want, secrets they shall have, by the hundreds of thousands, a tsunami broken silences, signifying nothing.  All of the effluvia and trivia of state, dressed up as meaning, each item seeming significant, demanding more attention than even a planet of mischief-makers, continuously clicking through pages, could possibly hope to digest.  Let them chew on that as the government draws these paranoids closer, tantalizing them with the shadows of conspiracies, just beyond the horizons of reason, yet believable enough that they will inevitably overreach into folly.  As they implode in a ruin of accusations and mistrust, the government will step in, bringing order to chaos, carrying on as before.

Do I know you?  How do I know you?  Who knows you that I know?

We have two choices before us: closely bound, connected at a thousand points of past and presence; or atomized, invisible, and ANONYMOUS.  On one hand, the tribe; on the other, legion.  The tribe is loyal, safe and steadfast, the legion strong, but mercurial and diffident.  We can subvert from within, or pervert from without.  In the right circumstances, we might even do both at once.  We might not always get our way, but we can resist, redirect, repurpose, and sometimes win.  Success is our greatest threat: the enemy learns, and nothing works twice.

Credentials, please.  Access granted.  You are now logged into the government.  You will need to re-authorize your credentials every fifteen minutes to prevent unauthorized access.  Today’s status report: sixty-five percent of systems are functioning normally; twenty percent are undergoing integrity checks, ten percent are under persistent attack, and five percent are compromised.  As a security measure your access has been temporarily restricted.  Please confine your activities to the indicated systems.  WARNING: There has been an intrusion detection. All system access has been restricted until further notice.  Thank you and have a nice day!

I ask for a password.  It comes along a few hours later, buried in the back-end bits of a cute little image of a wet kitten.  That’s a start, enough to log in.  But what then, as the network watches my every move, measuring me against the real person behind this account?  How should I behave? I whisper. Just above the throbbing dubstep soundtrack of this shooter, my fellow players feed me replies which could be actions within the gameworld – or something else entirely.  I make my moves, as advised, and when I see WARNING: There has been an intrusion detection, I know we have won.

The New Toolkit

Sunday, February 20th, 2011

This article will be published in the Blackwell Companion to New Media Dynamics.

Introduction: The Age of Connection

Anthropologists have appropriated the word ‘toolkit’ to describe the suite of technologies that accompanies a particular grouping of humans.  Fifty thousand years ago, this toolkit would have encompassed stone implements of various sorts, together with items fashioned from bone, and perhaps some early fabrics.  By five thousand years ago, the toolkit had exploded with innovations in agriculture, urbanization, transport and culture.  Five hundred years ago, this toolkit begins to look recognizably modern, with the printing press, gunpowder, steel, and massive warships.  Fifty years ago we could find much of our common culture within that toolkit, with one notable exception, an innovation that doesn’t begin to appear in any numbers until just five years ago.  Identified by the decidedly vague words ‘new media’ (justifying McLuhan’s observation that the first content of a new medium is the medium it obsolesces1, down to its name) this newest toolkit promises to restructure human cultural relations as broadly as agriculturalization, urbanization, or industrialization.

The roots of the current transformation lie within the Urban Revolution, the gathering of humanity into cities, a process nearly ten thousand years old, yet only halfway complete.  The tribal model of human organization – coeval with the emergence of Homo Sapiens Sapiens – likely began to fracture under the stresses introduced by the emergence of agricultural practices.  Agriculture leads toward sedentary populations with higher birth rates, producing greater concentrations of humanity than had theretofore been sustainable.  These population centers rapidly transcended the human capability for modeling peer behavior as expressed in Dunbar’s Number2, and in so doing drove innovations in the human toolkit intended to conserve stability and safety within an environment of strangers.  Before the Urban Revolution, human culture is ruled by custom; afterward, it is ruled by law, and all that law implies: law-giving authorities, law-enforcing police, courts, jails and lawyers.  This gap between custom and law is the most visible discontinuity between hunter-gatherer cultures and agricultural-urban civilization, forming a source of constant irritation between them.

Marshal McLuhan first noted the retribalizing effect of electric technologies3; they collapse space to a point, effectively recreating the continuous, ambient (aural) awareness of the tribe.  The tribe is completely connected.  All of its members have direct access to one another; there is little hierarchy, instead, there is an intricate set of social relations.  Everyone thoroughly understands one’s own place, and that position is constantly reinforced by the other members of the tribe.  Tribal society is static, which is to say stable, over long stretches of time – at least tens of thousands of years.

Urban society is dynamic; the principle actor is the individual (often backed by an extended family unit), who works to build and extend a set of social relations which improve his own circumstances (in the language of sociobiology, selection fitness).  As a consequence of the continuous actions of a dynamic network of actors, the history of the city is the history of crisis.  Only a very few civilizations have maintained any sort of stability for a period of a more than a few hundred years.  Egypt, China, India, Rome, Maya and Inca each experienced dizzying climbs to power and terrifying collapses into ruin.  The uncertainties of the Postmodern period, with its underlying apocalyptic timbre, reflect several thousand years of inevitable, unavoidable rise and fall.

The Age of Connection now takes its place alongside these earlier epochs in humanity’s story.  We are being retribalized, in the midst of rising urbanization.  The dynamic individuality of the city confronts the static conformity of the tribe.  This basic tension forms the fuel of 21st century culture, and will continue to generate both heat and light for at least the next generation.  Human behavior, human beliefs and human relations are all reorganizing themselves around connectivity.  It is here, therefore, that we must begin our analysis of the toolkit.

I:  Hyperconnectivity

How many people can any given person on Earth reach directly?  Before the Urban Revolution that value had a strict upper bound in Dunbar’s Number.  This number sets an functional limit on the troupe (tribe) size of Homo Sapiens Sapiens.  Human units larger than this fragment and bifurcate along lines of relation and communication.  One tribe grows from stability into instability, and fissions into two.  In the transition to the city, humanity developed other mechanisms for communication to compensate for our lack of cognitive capacity; the birth of writing proceeds directly from the informational and connective pressure of dense communities.

The city is as much a network as a residence, perhaps even more so.  The city is comprised of neighborhoods – recapitulating the tribal within the urban – which, grouped together, form the larger conurbation of the metropolis.  Each of these neighborhoods are tightly connected (the older the city, the older the neighborhood, the more likely this is to be true), and each maintains connectivity with near neighborhoods and the greater urban whole.  Where one might have direct and immediate connectivity to a hundred and fifty members of a tribe, one has some degree of mediated connectivity to thousands or tens of thousands within a city.  It is possible to get a message to the other side of town, through a chain of intermediaries, the ‘degrees of separation’ explored by Stanley Milgram4.

Until the modern era, human connectivity stopped at the city’s gates.  Only a very few powerful individuals or institutions, able to afford their own messengers, could expect to have connectivity beyond the confines of a given urban area.  Postal services extended this connectivity within the boundaries of then-emerging nation-states, at a price that made connectivity affordable to the new working classes.  The telegraph gave connectivity global reach, and collapsed the time for message transmission from months to minutes.  Yet the telegraph was highly centralized; until the widespread adoption of the telephone, about fifty years later, direct and instantaneous person-to-person communication remained impractical.

The landline telephone provided direct, instantaneous, global connectivity, but to a place, not a person.  If you are not in range of a landline telephone, you gain no benefit from its connectivity.  Even so, the lure of that connectivity was enough that it drew the landline into nearly a billion offices and dwellings throughout the 20th century.  The landline telephone colonized all of the Earth’s surface where its infrastructure could be afforded.  This created a situation (reflective of so many others) where there were connected ‘haves’ and un-connected ‘have nots’.

The mobile telephone spreads connectivity directly to the person.  The mobile creates the phenomenon of direct human addressability.  The mobile is an inherently personal device; each mobile and SIM is associated with a single person.  With this single innovation, the gap is spanned between tribal and urban organizational forms.  Everyone is directly connected, as in the tribe, but in unknowably vast numbers, as in the city.

The last decade has seen an accelerating deployment of direct human addressability.  As of June 2011, there are roughly six billion mobile subscribers5.  Roughly ten percent of these individuals have more than one subscription, a phenomenon becoming commonplace in the richer corners of the planet.  This means that there are roughly 5.4 billion directly addressable individuals on the planet, individuals who can be reached with the correct series of numbers.

The level of direct human addressability of the species in toto can be calculated as the ratio of total number of subscribers versus the total world population: 5,400,000,000 / 6,900,000,000 or 0.7826.  As we move deeper into the 21st century, this figure will approach 1.0: all individuals, rich or poor, young or old, post-graduate or illiterate, will be directly connected through the network.  This type of connectivity is not simply unprecedented, nor just a unique feature in human history, this is the kind of qualitative change that leads to a fundamental reorganization in human culture.  This, the logical culmination in the growth in human connectivity from the aural tribe to the landline telephone, can be termed hyperconnectivity, because it represents the absolute amplification of all the pre-extant characteristics in human communication, extending them to ubiquity and speed-of-light instantaneity.

Every person now can connect directly with well over three-quarters of the human race.  We may not choose to do so, but our networks of human connections overlap (as Milgram demonstrated), so we always have the option of jumping through our network of connections, short circuiting the various degrees-of-separation, to make contact.  Or we can simply wait as this connectivity, coursing through the networks, brings everyone in the world to us.

II: Hyperdistribution

What happens after we are all connected?  For an answer to this, we must look back to the original human network, language.  Our infinitely flexible linguistic capability allows us to put words and descriptions to anything real or imagined, transmitting experience from mind to mind.  Language allows us to forge, maintain and strengthen social bonds6 in a mechanism analogous to the ‘grooming behaviors’ of other primates.  The voices of others remind us that we belong to a cohesive social unit, that we are safe and protected.

Most mammals have a repertoire of vocal signals they use to signal danger.  Humans can be incredibly precise, and although this is important in moments of immediate peril, language serves principally as the vehicle of human cultural transmission: don’t eat this plant; don’t walk across this river; don’t talk with your mouth full.  This linguistic transmission gives human culture a depth unknown in other animals.  Language is a distribution medium, a mechanism to replicate the experience of one person throughout a community.

This replication activity confers an enormous selection advantage: communities who share what they know will have increased their selection fitness versus communities that do not, so this behavioral tendency toward sharing becomes an epigenetic marker of the human species, persistent and conserved throughout its entirety.  As a consequence, any culture which develops effective new mechanisms for knowledge sharing will have greater selection fitness than others that do not, forcing those relatively less fit cultures to either adopt the innovation, in order to preserve themselves, or find themselves pushed to the extreme margins of human existence.

As a result, two selection pressures push humans toward linguistic connectivity: the desire of individuals to connect for their own safety; and the desire of the community to increase its group selection fitness7, for its own long-term viability.  These twin selection pressures makes humans extraordinarily social, the ‘social instinct’ part of the essential human template.  Humans do not need to be taught to share knowledge of the world around them.  This comes freely and instinctively.  Socialization places normative constraints around this sharing.  Such constraints are both amplified and removed in the presence of hyperconnectivity.

Where humans are hyperconnected via mobile, a recapitulation of primate ‘grooming behaviors’ appears almost immediately.  Mizuko Ito, in Personal, Portable, Pedestrian: Mobile Phones in Japanese Life, noted the behavior of Japanese teenagers8, sending hundreds of text messages a day to a close circle of friends, messages lacking significant extrinsic meaning, serving simply as a reassurance of presence, even at distance, a phenomenon she termed ‘co-presence’.  The behavior Ito observed among Japanese teenagers is now ubiquitous among teenagers within the developed world: American teenagers send well over 3000 text messages per month.

Hyperconnected via mobile and perhaps via electronic mail, we repeatedly witness a familiar phenomenon: someone new to the medium begins to ‘overshare’, sending along bad jokes, cute photographs of furry animals, and the occasional chain letter.  This is the sharing instinct, caught up and amplified by hyperconnectivity, producing the capability to send something everywhere, instantaneously: hyperdistribution.

Embarrassing photographs and treacherous text messages, ‘sexting’ and damaging audio recordings, forwarded over and over through all the mechanisms of hyperconnectivity, are examples of hyperdistribution.  When any digital artifact encounters a hyperconnected human, that artifact is disseminated through their network, unless it is so objectionable that it is censored, or so pedestrian it provokes no response.  The human instinct is to share that which piques our interest with those to whom we are connected, to reinforce our relations, and to increase our credibility within our networks of relations, both recapitulations of the dual nature of the original human behaviors of sharing.

The instinctual sharing behavior of humans remains as strong as ever before, but has extended to encompass communities beyond those within range of our voices.  We share without respect to distance.  Our voices can be heard throughout the world, provided what we say provokes those we maintain relations with.  Provocation carries with it the threat of ostracism; if a provocation proves unwarranted, relations will be damaged, and further provocations ignored.  This functions as a selection pressure on hyperconnected sharing, which over time tends toward ever-greater salience.

III: Hyperintelligence

As far back as we can look into prehistory, concentrated acts of knowledge sharing within a specific domain have been framed by ritual practices.  Indigenous Australians continue the Paleolithic traditions of “women’s business” and “men’s business”, which refer to ritually-constrained bodies of knowledge, intended to be shared only within the context of a specific community of ritually purified (and thereby connected) individuals.  These domains characteristically reflect gender-specific cultural practices: typically, women communicate knowledge of plants and gathering practices, while men invest themselves in the specifics of navigation and the hunt.  These two knowledge domains are strongly defended by taboo; ‘secret women’s business’ is forbidden to men (or ritually impure women), and vice versa.

The association between domain knowledge and ritual has persisted through to the present day.  From at least the Late Antique period, a system of guilds carefully guarded access to specific knowledge domains.  Venetian glassblowers, Japanese bladesmiths, and Chinese silk weavers all protected their knowledge domains – and consequent monopolies – with a combination of legal and ritual practices, law and custom.  In pre-urban cultures, knowledge creates capability; in urban cultures, that capability is multiplied.  Those who possess knowledge also hold power.  The desire to conserve that power led the guilds to become increasingly zealous in the defense of their knowledge domains, their ‘secrets of the craft’.

The advent of Gutenberg’s moveable-type printing press made it effectively impossible to keep secrets in perpetuity.  One individual could pen a single, revealing text, and within a few months all of Europe would learn what they knew.  Secrets were no longer enough to preserve the sanctity of various knowledge domains.  Ritual cast a longer shadow, and in this guise, as the modern protector of the mysteries, the university becomes the companion to the professional association, indoctrinating then licensing candidates for entry into the professions.  The professions of medicine, law, engineering, architecture, etc., emerged from this transition from the guilds into modernity.  These professional associations exist for one reason: they assign place, either within the boundaries of the organization, or outside of it.  An unlicensed doctor, a lawyer who has not ‘passed the bar’, an uncredentialed architect all represent modern instances of violations of ritual structures that have been with us for at least fifty thousand years.

Hyperconnectivity does not acknowledge the presence of these ritual structures; humans connect directly, immediately and pervasively, without respect to any of the cultural barriers to contact.  There is neither inside nor outside.  The entire space of human connection collapses to a point, as everyone connects directly to everyone else, without mediation.  This hyperconnectivity leads to hyperdistributed sharing, first at random, then with ever-increasing levels of salience.

This condition tends to produce a series of feedbacks: hyperdistribution of salient information increases the potential and actual effectiveness of any individual within the network of hyperdistribution, which increases their reliance on these networks.  These networks of hyperdistributed knowledge-sharing tend to reify as a given network’s constituents put these hyperdistributed materials to work.  Both Kenyan farmers and Kerala fishermen9 quickly became irrevocable devotees of the mobile handset that provided them accurate and timely information about competing market prices for their goods.  Once hyperdistribution acquires a focal point, and becomes synonymous with a knowledge domain, it crosses over into hyperintelligence: the dedicated, hyperconnected hyperdistribution of domain-specific knowledge.

In a thoroughly hyperconnected environment, behaviors are pervasively observed.  If these behaviors are successful, they will be copied by others, who are also pervasively observed.  The behavior itself hyperdistributes throughout the network. This is a behavioral analog to hyperintelligence: hypermimesis.  The development of ‘SMS language’ is one example of hypermimesis; as terms are added to the language (which may be specific to a subculture), they are propagated pervasively, and are adopted almost immediately.

IV: Hyperempowerment

A group of hyperconnected individuals choosing to hyperdistribute their knowledge around an identified domain can engender hyperintelligence.  That hyperintelligence is not a static actor.  To be in relation to a hyperintelligence necessarily means using the knowledge provided by that hyperintelligence where, when and as needed.  The more comprehensive the hyperintelligence, the greater the range of possible uses and potential effects.

Perhaps the outstanding example of a hyperintelligence, Wikipedia provides only modest advantages in those developed parts of the world with ready access to knowledge.  Yet in South Africa or India, where such knowledge resources did not exist, Wikipedia catapults individuals into a vastly expanded set of potential capabilities.  Actions which would have been taken in ignorance are now wholly informed by the presence of hyperintelligence, and are, as a consequence, different and likely more effective.  This is a perfect echo of the introduction of mobile telephony: in the developed world the mobile remains nice but rarely essential; in the developing world it is the difference between thriving and subsistence.  Hyperintelligence is a capability amplifier.

Individuals are not alone in their relationship to a hyperintelligence; it is the product of the hyperdistribution activities of a hyperconnected network of people.  These activities tend to improve through time, as the network amplifies its own capabilities.  These two levels of hyperintelligence, individual and collective, produce radical transformations in both individual power and the power of hyperconnected individuals as a network.  This hyperempowerment is hyperintelligence in action, the directed application of the knowledge and capabilities provided via hyperintelligence.

Hyperempowered individuals and networks are asymmetrically empowered relative to any individual or group of individuals (whether as a collective, an organization, or an institution) not similarly hyperempowered.  In any exchange, hyperempowered actors will always be more effective in achieving their aims, because in every situation they know more, and know better how to act on what they know.  The existence of hyperempowerment simultaneously creates a new class of selection pressure; as various social and cultural configurations interact with hyperempowered individuals and networks, they will be selected against unless they themselves use the techniques of hyperconnectivity, hyperdistribution and hyperintelligence to engender their own hyperempowerment.  Once any one actor achieves hyperempowerment, all who interact with that actor must either hyperempower themselves or face extinction. This leads to a cascading series of hyperempowerments, as hyperempowered networks interact with networks which are not hyperempowered, and force those networks toward hyperempowerment.

Hyperconnectivity, hyperdistribution, hyperintelligence and hyperempowerment have propelled human culture to the midst of a psychosocial phase transition, similar to a crystallization phase in a supersaturated solution, a ‘revolution’ making the agricultural, urban and industrial revolutions seem, in comparison, lazy and incomplete.  Twenty years ago none of this toolkit existed nor was even intimated.  Twenty years from now it will be pervasively and ubiquitously distributed, inextricably bound up in our self-definition as human beings.  We have always been the product of our relationships, and now our relationships are redefining us.

Footnotes

  1. Marshall McLuhan, Understanding Media: The Extensions of Man (New York, McGraw-Hill, 1964).
  2. Robin Dunbar, Neocortex size as a constraint on group size in primates (Journal of Human Evolution 22, June 1992) pp. 469-493.
  3. Op. Cit., McLuhan.
  4. Stanley Milgram, “The Small World Problem”, (Psychology Today, May 1967) pp 60 – 67.
  5. Wireless Intelligence, Global connections surpass 5 billion milestone, https://www.wirelessintelligence.com/print/snapshot/100708.pdf (June 2010)
  6. Robin Dunbar, Gossip, Grooming and the Evolution of Language (Cambridge, Harvard University Press, 1998).
  7. The author is aware that group selection is a hotly debated topic within the field of sociobiology, but contends that it is impossible to understand highly social species such as Homo Sapiens Sapiens without the principle of group selection.
  8. Mizuko Ito, Daisuke Okabe, Misa Matsuda (ed.), Personal, Portable, Pedestrian: Mobile Phones in Japanese Life (Cambridge, MIT Press, 2000).
  9. The Economist, “To Do With The Price of Fish”, http://www.economist.com/node/9149142?story_id=9149142 (10 May 2007).

Smoke Signals

Friday, January 28th, 2011

[ Please note that this essay uses some rough language.]

Introduction: The First Billion Seconds

In a few days time, it will be exactly thirty-two years – a bit more than a billion seconds – since I learned to code.  I was lucky enough to attend a high school with its own DEC PDP 11/45, and lucky that it chose to offer computer science courses on a few VT-52 video terminals and a DECWriter attached to it.   My first OS was RSTS/E, and my first programming language was – of course – BASIC.

A hundred million seconds before this, a friend dragged me over to a data center his dad managed, sat me down at a DECWriter, typed ‘startrek’ at the prompt, and it was all over.  The damage had been done.  From that day, all I’ve ever wanted to do is play with computers.

I’ve pretty much been able to keep to that.

Oddly, the only time I didn’t play with computers was at MIT.  After MIT, when I began work as a software engineer, I got to play and get paid for it.  I’ve written code for every major microprocessor family (with the exception of the 6502), all the common microcontrollers, and every OS from CP/M to Android.  I’ve even written a batch-executed RPG II program, typed up on punched cards, exectuted on an IBM 370 mainframe.

(Shudder, shudder.)

At Christmas 1990, I sat down and read a novel published a few years before, by an up-and-coming science fiction writer.  That novel – Neuromancer – changed my life.  It gave me a vision that I would pursue for an entire decade: a three-dimensional, immersive, visualized Internet.  Cyberspace.  I dropped everything, moved myself to San Francisco – epicenter of all work in virtual reality – and founded a startup to design and market an inexpensive immersive videogaming console.  It was hard work, frequently painful, and I managed to pour my life savings into the company before it went belly up.  But I can’t say that any of the other VR companies faired any better.  A few of them still exist, shadows of their former selves, selling specialty products into the industrial market.

These companies failed because each of them – my own among them – coveted the whole prize.  With the eyes of a megalomaniac, each firm was going to ‘rule the world’.  Each did lots of inventing, holding onto every scrap of invention with IP agreements and copyrights and all sorts of patents.  I invented a technology very much similar to that seen in the Wiimote, but fourteen years before the Wiimote was introduced.  It’s all patented.  I don’t own it.  After my company collapsed the patent went through a series of other owners, until eventually I found myself in a lawyer’s office, being deposed, because my patent – the one I didn’t actually own – was involved in a dispute over priority, theft of intellectual property, and other violations.

Lovely.

With the VR industry in ruins, I set about creating my own networked VR protocol, using a parser donated by my friend Tony Parisi, building upon work from a coder over in Switzerland, a bloke by the name of Tim Berners-Lee, who’d published reams and reams of (gulp) Objective-C code, preprocessed into ANSI C, implementing his new Hypertext Transport Protocol.  I took his code, folded it into my own, and rapidly created a browser for three-dimensional scenes attached to Berners-Lee’s new-fangled World Wide Web.

This happened seventeen years ago this week.  Half a billion seconds ago.

When I’d gotten my 3D browser up and running, I was faced with a choice: I could try to hold it tight, screaming ‘Mine! Mine! Mine!’ and struggle for attention, or I could promiscuously share my code with the world.  Being the attention-seeking type that I am, the choice was easy.  After Dave Raggett – the father of HTML – had christened my work ‘VRML’, I published the source code.  A community began to form around the project.  With some help from an eighteen year-old sysadmin at WIRED named Brian Behlendorf, I brought Silicon Graphics to the table, got them to open their own code, and we had a real specification to present at the 2nd International Conference on the World Wide Web.  VRML was off and running, precisely because it was open to all, free to all, available to all.

It took about a billion seconds of living before I grokked the value of open source, the penny-drop moment I realized that a resource shared is a resource squared.  I owe everything that came afterward – my careers as educator, author, and yes, panelist on The New Inventors – to that one insight.  Ever since then, I’ve tried to give away nearly all of my work: ideas, articles, blog posts, audio and video recordings of my talks, slide decks, and, of course, lots of source code.  The more I give away, the richer I become – not just or even necessarily financially.  There are more metrics to wealth than cash in your bank account, and more ways than one to be rich.  Just as there is more than one way to be good, and – oh yeah – more than one way to be evil.

Which brings us to my second penny-drop moment, which came after I’d been programming computers for almost a billion seconds…

I: ZOMFG 574LLm4N W45 r19H7!

Sometimes, the evil we do, we do to ourselves.  For about half a billion seconds between the ages of nineteen and thirty nine, I smoked tobacco, until I realized that anyone who smokes past the age of forty is either a fool or very poorly informed.  So I quit.  It took five years and many, many, many boxes of nicotine chewing gum, but I’m clean.

A few years ago, Harvard researcher Dr. Nicholas Christakis published some interesting insights on how the behavior of smoking spreads.  It’s not the advertising – that’s mostly banned, these days – but because we take cues from our peers.  If our friends start smoking, we ourselves are more likely to start smoking.  There’s a communicative relationship, almost an epidemiological relationship at work here.  This behavior is being transmitted by mimesis – imitation.  We’re the imitating primates, so good at imitating one another that we can master language and math and xkcd.  When we see our friends smoking, we want to smoke.  We want to fit in.  We want to be cool.  That’s what it feels like inside our minds, but really, we just want to imitate.  We see something, and we want to do it.  This explains Jackass.

Mimesis is not restricted to smoking.  Christakis also studied obesity, and found that it showed the same ‘network’ effects.  If you are surrounded by the obese people, chances are greater that you will be obese.  If your peers starts slimming, chances are that you will join them in dieting.  The boundaries of mimesis are broad: we can teach soldiers to kill by immersing them in an environment where everyone learns to kill; we can teach children to read by immersing them in an environment where everyone learns to read; we can stuff our faces with Maccas and watch approvingly as our friends do the same.  We have learned to use mimesis to our advantage, but equally it makes us its slaves.

Recent research has shown something disturbing: divorce spreads via mimesis.  If you divorce, its more likely that your friends will also split up.  Conversely, if your friends separate, it’s more likely that your marriage will dissolve.  Again, this makes sense – you’re observing the behavior of your peers and imitating it, but here it touches the heart, the core of our being.

Booting up into Homo Sapiens Sapiens meant the acquisition of a facility for mimesis as broadly flexible as the one we have for language.  These may even be two views into the same cognitive process.  We can imitate nearly anything, but what we choose to imitate is determined by our network of peers, that set of relationships which we now know as our ‘social graph’.

This is why one needs to choose one’s friends carefully.  They are not just friends, they are epidemiological vectors.  When they sneeze, you will catch a cold.  They are puppet masters, pulling your strings, even if they are blissfully unaware of the power they have over you – or the power that you have over them.

All of this is interesting, but little of it has the shock of the new.  Our mothers told us to exercise caution when selecting our friends.  We all know people who got in with the ‘wrong crowd’, to see their lives ruined as a consequence.  This is common knowledge, and common sense.

But things are different today.  Not because the rules have changed – those seem to be eternal – but because we have extended ourselves so suddenly and so completely.  Our very new digital ‘social networks’ recapitulate the ones between our ears, in one essential aspect – they become channels for communication, channels through which the messages of mimesis can spread.  Viral videos – and ‘viral’ behavior in general – are good examples of this.

Digital social networks are instantaneous, ubiquitous and can be vastly larger than the hundred-and-fifty-or-so limit imposed on our endogenous social networks, the functional bandwidth of the human neocortex.  Just as computers can execute algorithms tens of millions of times faster than we can, digital social networks can inflate to elephantine proportions, connecting us to thousands of others.

Most of us keep our social graphs much smaller; the average number of friends on any given user account on Facebook is around 35.  That’s small enough that it resembles your endogenous social network, so the same qualities of mimesis come into play.  When your connections start talking about a movie or a song or a television series, you’re more to become interested in it.

If this is all happening on Facebook – which it normally is – there is another member of your social graph, there whether you like it or not: Facebook itself.  You choose to build your social graph by connecting to others within Facebook, store your social graph on Facebook’s servers, and communicate within Facebook’s environment.  All of this has been neatly captured, providing an opening for Facebook to do what they will with your social graph.

You have friended Mark Zuckerberg, telling him everything about yourself that you have ever told to any of your friends.  More, actually, because an analysis of your social graph reveals much about you that you might not want to ever reveal to anyone else: your sexual preference and fetishes, your social class, your income level – everything that you might choose to hide is entirely revealed because you need to reveal it in order to make Facebook work.  Because you do not own it.  Because you do not have access to the source code, or the databases.  Because it is closed.

Your social graph is the most important thing you have that can be represented in bits.  With it, I can manipulate you.  I can change your tastes, your attitudes, even your politics.  We now know this is possible – and probably even easy.  But to do this, I need your social graph.  I need you to surrender it to me before I can use it to fuck you over.

We didn’t understand any of this a quarter billion seconds ago, when Friendster went live.  Now we have a very good idea of the potency of the social graph, but we find ourselves almost pathetically addicted to the amplified power of communication provided by Facebook.  We want to quit it, but we just don’t know how.  Just as with tobacco, going cold turkey won’t be easy.

On 28 May 2010, I killed my Facebook profile and signed off once and for all.  There is a cost – I’m missing a lot of the information which exists solely within the walled boundaries of Facebook – but I also breathe a bit easier knowing that I am not quite the puppet I was.  When someone asks why I quit – an explanation which has taken me over a thousand words this morning – they normally just close down the conversation with, “My grandmother is on Facebook.  I have to be there.”

That may be our epitaph.

We are so fucked.  We ended up here because we surrendered our most vital personal details to a closed-source system.  We should have known better.

And that’s only the half of it.

So much has happened in the last eight weeks that we’ve almost forgotten that before all of this disaster and tragedy afflicted Queensland, we were obsessed with another sort of disaster, rolling out in slow-motion, like a car smash from inside the car.  On 29 November 2010, Wikileaks, in conjunction with several well-respected newspapers, began to release the first few of a quarter million cables, written by US State Department officials throughout the world.  The US Government did its best to laugh these off as inconsequential, but one has already led more-or-less directly to a revolution in Tunisia.  We also know that Hilary Clinton has requested credit card numbers and DNA samples for all of the UN ambassadors in New York City, presumably so she can raise up a clone army of diplomats intent on identity theft.  Not a good look.

In early December, as the first cables came to light, and their contents ricocheted through the mediasphere, the US government recognized that it had to act – and act quickly – to staunch the flow of leaks.  The government had some help, because an individual seduced by the United States’ projection of power decided to mount a Distributed Denial of Service attack against the Wikileaks website.  In the name of freedom.  Or liberty.  Or something.

Wikileaks went down, but quickly relocated its servers into Amazon.com’s EC2 cloud.  This lasted until US Senator Joseph Lieberman started making noises.  Wikileaks was quickly turfed out of EC2, with Amazon claiming newly discovered violations of its Terms of Service.  Another ‘discovery’ of a violation followed in fairly short order with Wikileaks’ DNS provider, everyDNS.  For the coup de gras, PayPal had a look at their own terms of service – and, quelle horreur! – found Wikileaks in violation, freezing Wikileaks accounts, which, at that time, must have been fairly overflowing with contributions.

Deprive them of servers, deprive them of name service, deprive them of funds: checkmate.  The Powers That Be must have thought this could dent the forward progress of Wikileaks.  In fact, it only caused the number of copies of the website and associated databases to multiply.  Today, nearly two thousand webservers host mirrors of Wikileaks.  Like striking at a dandelion, attacking it only causes the seed to spread with the winds.

Although Wikileaks successfully resumed its work releasing the cables, the entire incident proved one ugly, mean, nasty point: the Internet is fundamentally not free.  Where we thought we breathed the pure air of free speech and free thought, we instead find ourselves severely caged.  If we do something that upsets our masters too much, they bring the bars down upon us, leaving us no breathing room at all.  That isn’t liberty.  That is slavery.

This isn’t some hypothetical.  This isn’t a paranoid fantasy.  This is what is happening. It will happen again, and again, and again, whenever the State or forces in collusion with the State find themselves threatened.  None of it is secure.  None of it belongs to us.  None of it is free.

This is why we are so truly and wholly fucked.  This is why we must stop and rethink everything we are doing.  This is why we must consider ourselves victims of another kind of disaster, another tragedy, and must equally and bravely confront another kind of rebuilding.  Because if we do not create something new, if we do not restore what is broken, we surrender to the forces of control.

I will not surrender.  I will not serve.

II: Life During Wartime (with A Design Guide for Anarchists)

Like it or not, we find ourselves at war.  It’s not a war we asked for.  It’s not a war we wanted.  But war is upon us, the last great gasp of the forces of control as they realize that when they digitized, in pursuit of greater efficiency, profit, or extensions of their own power, whatever they once held onto became so fluid it now drains away completely.

That’s one enemy, the old enemy, the ones whom history has already ruled irrelevant.  But there’s the other enemy, who seeks to exteriorize the interior, to make privacy difficult and therefore irrelevant.  Without privacy there is no liberty.  Without privacy there is no individuality.  Without privacy there is only the mindless, endless buzzing of the hive.    That’s the new enemy.  Although it announces itself with all of the hyperbole of historical inevitability, this is just PR aimed at extending the monopoly power of these forces.

We need weapons.  Lots of weapons.  I’m not talking about the Low Orbit Ion Cannon.  Rather, I’m recommending a layered defensive strategy, one which allows us to carry on with our business, blithely unmolested by the forces which seek to constrain us.

Here, then, is my ‘Design Guide for Anarchists’:

Design Principle One: Distribute Everything

The recording industry used the courts to shut down Napster because they could.  Napster had a single throat they could get their legal arms around, choking the life out of it.  In a display of natural selection that would have brought a tear to Alfred Russel Wallace’s eye, the selection pressure applied by the recording industry only led to the creation of Gnutella, which, through its inherently distributed architecture, became essentially impossible to eradicate.  The Day of the Darknet had begun.

Break everything upBreak it all down.  When you have these components, make them all independentReplicate them widely.  Allow them to talk to one another.  Allow them to search one another, share with one another, so that together they will create a whole greater than a simple sum of parts.  Then you will never be rid of them, because if one part should be cut down, there will be two others to take its place.

This is an extension of the essential UNIX idea of simple programs which can be piped together to do useful things.  ‘Small pieces, loosely joined.’  But these pieces shouldn’t live within a single process, a single processor, a single computer, or a single subnet.  They must live everywhere they can live, in every compatible environment, so that they can survive any of the catastrophes of war.

Design Principle Two: Transport Independence

The inundation of Brisbane and its surrounding suburbs brought a sudden death to all of its networks: mobile, wired, optic.  All of these networks are centralized, and for that reason they can all be turned off – either by a natural disaster, or at the whim of The Powers That Be.  Just as significantly, they require the intervention of those Powers to reboot them: government and telcos had to work hand-in-hand to bring mobile service back to the worst-affected suburbs.  So long as you are in the good graces of the government, it can be remarkably efficient.  But if you find yourself aligned against your government, or your government is afflicted with corruption, as simple a thing as a dial tone can be almost impossible to manifest.

We have created a centralized communications infrastructure.  Lines feed into trunks, which feed into central offices, which feed into backbones.  This seems the natural order of things, but it is entirely an echo of the commercial requirements of these networks.  In order to bill you, your communications must pass through a point where they can be measured, metered and tariffed.

There is another way.  Years before the Internet came along, we used UUCP and FidoNet to spread mail and news posts throughout a far-flung, only occasionally connected global network of users.  It was slower than we’re used to these days, but no less reliable.  Messages would forward from host to host, until they reached their intended destination.  It all worked if you had a phone line, or an Internet connection, or, well, pretty much anything else.  I presume that a few hardy souls printed out a UUCP transmission on paper tape, physically carried it from one host to another, and fed it through.

A hierarchy is efficient, but the price of that efficiency is vulnerability.  A rhizomatic arrangement of nodes within a mesh is slow, but very nearly invulnerable.  It will survive flood, fire, earthquake and revolution.  To abolish these dangerous hierarchies, we must reconsider everything we believe about ‘the right way’ to get bits from point A to point B.  Every transport must be considered – from point-to-point laser beams to wide-area mesh networks using unlicensed spectrum down to semaphore and smoke signals.  Nothing is too slow, only too unreliable.  If we rely on TCP/IP and HTTP exclusively, we risk everything for the sake of some speed and convenience.  But this is life during wartime, and we must shoulder this burden.

Design Principle Three: Secure Everything

Why would any message traverse a public network in plaintext?  The bulk of our communication occurs in the wide open – between Web browsers and Web servers, email servers and clients, sensors and their recorders.  This is insanity. It is not our job to make things easy to read for ASIO or the National Security Agency or Google or Facebook or anyone else who has some need to know what we’re saying and what we’re thinking.

As a baseline, everything we do, everywhere, must be transmitted with strong encryption.  Until someone perfects a quantum computer, that’s our only line of defense.

We need a security approach that is more comprehensive than this.  The migration to cloud computing – driven by its ubiquity and convenience, and baked into Google’s Chrome OS – deprives us of any ability to secure our own information.  When we use Gmail or Flickr or Windows Live or MobileMe or even Dropbox (which is better than most, as it stores everything encrypted), we surrender our security for a little bit of simplicity.  This is a false trade-off.  These systems are insecure because it benefits those who offer these systems to the public.  There is value in all of that data, so everything is exposed, leaving us exposed.

If you do not know where it lives, if you do not hold the keys to lock it or release it, if it affects to be more pretty than useful (because locks are ugly), turn your back on it, and tell the ones you love – who do not know what you know – to do the same.  Then, go and build systems which are secure, which present nothing but a lock to any prying eyes.

Design Principle Four: Open Everything

I don’t need to offer any detailed explanation for this last point: it is the reason we are here.  If you can’t examine the source code, how can you really trust it?  This is an issue beyond maintainability, beyond the right to fork; this is the essential element that will prevent paranoia.  ‘Transparency is the new objectivity’, and unless any particular program is completely transparent, it is inherently suspect.

Open source has the additional benefit that it can be reused and repurposed; the parts for one defensive weapon can rapidly be adapted to another one, so open source accelerates the responses to new threats, allowing us to stay one step ahead of the forces who are attempting to close all of this down.  There’s a certain irony here: in order to compete effectively with us, those who oppose us will be forced to open their own source, to accelerate their own responses to our responses.  On this point we must win, simply because open source improves selection fitness.

When all four of these design principles are embodied in a work, another design principle emerges: resilienceSomething that is distributed, transport independent, secure and open is very, very difficult to subvert, shut down, or block. It will survive all sorts of disasters.  Including warfare.  It will adapt at lightning speed.  It makes the most of every possible selection advantage.  But nothing is perfect.  Systems engineered to these design principles will be slower than those built purely for efficiency.  The more immediacy you need, the less resilience you get.  Sometimes immediacy will overrule other design principles.  Such trade-offs must be carefully thought through.

Is all of this more work?  Yes.  But then, building an automobile that won’t kill its occupants at speed is a lot more work than slapping four wheels and a gear train on a paper mache box.  We do that work because we don’t want our loved ones hurtling toward their deaths every time they climb behind the wheel.  Freedom ain’t free, and ‘extremism in the defense of liberty is no vice.’

Let me take a few minutes to walk you through the design of my own open-source project, so you can see how these design principles have influenced my own work.

III:  Plexus

When I announced I would quit Facebook, many of my contacts held what can only be described as an ‘electronic wake’ for me, in the middle of my Facebook comment stream.  As if I were about to pass away, and they’d never see me again.  I kept pointing them to my Posterous blog, but they simply ignored the links, telling me how much I’d be missed once I departed.  ‘But why can’t you just come visit me on Posterous?’ I asked.  One contact answered for the lot when he said, ‘That’s too hard, Mark.  With Facebook I can check on everyone at once.  I don’t need to go over there for you, and over here for someone else, and so on and so on.  Facebook makes it easy.’

That’s another epitaph.  Yet it precipitated a penny-drop moment.  The reason Facebook has such lock-in with its users is because of a network effect: as more people join Facebook, its utility value as a human switchboard increases.  It is this access to the social graph which is Facebook’s ‘flypaper’, the reason it is so sticky, and surpassing Google as the most visited site on the Internet.

That social graph is the key thing; it’s what the address book, the rolodex and the contacts database have morphed into, and it forms the foundation for a project that I have named Plexus.  Plexus is a protocol for the social web, ‘plumbing’ that allows all social web components to communicate: from each, according to their ability, to each, according to their need.  Some components of the social web – Facebook comes to mind – are very poor communicators.  Others, like Twitter, have provided every conceivable service to make them easy to talk to.

Plexus provides a ‘meta-API’, based on RFC2822 messaging, so that each service can feed into or be fed by an individual’s social graph.  This social graph, the heart of Plexus, is what we might call the ‘Web2.0 address book’.  It’s not simply a static set of names, addresses, telephone numbers and emails, but, rather, an active set of connections between services, which you can choose to listen to, or to share with.  This is the switchboard, where the real magic takes place, allowing you listen to or be listened to, allowing you to share, or be shared with.

Plexus is agnostic; it can talk to any service, and any service can talk to it.  It is designed to ‘wire everything together’, so that we never have to worry about going hither and yon to manage our social graph, but neither need we be chained in one place.  Plexus gives us as much flexibility as we require.  That’s the vision.

Just after New Year, I had an insight.  I had originally envisioned Plexus as a monolithic set of Python modules.  It became clear that message-passing between the components – using an RFC2822 protocol – would allow me to separate the components, creating a distributed Plexus, parts of which could run anywhere: on a separate process, on a separate subnet, or, really, anywhere.  Furthermore, these messages could easily be encrypted and signed using RSA encryption, creating a strong layer of security.  Finally, these messages could be transmitted by any means necessary: TCP/IP, UUCP, even smoke signals.  And of course, all of it is entirely open.  Because it’s a protocol, the pieces of Plexus can be coded in any language anyone wants to use: Python, Node.js, PHP, Perl, Haskell, Ruby, Java, even shell.  Plexus is an agreement to speak the same language about the things we want to share.

I could go into mind-numbing detail about the internals of Plexus, but I trust those of you who find Plexus intriguing will find me after I leave the stage this morning.  I’m most interested in what you know that could help move this project forward: what pieces already exist that I can rework and adapt for Plexus?  I need your vast knowledge, your insights and your critiques.  Plexus is still coming to life, but a hundred things must go right for it to be a success.  With your aid, that can happen.

When it does – well, let me share one of my favorite quotes, from one of my favorite novels, Illuminatus!, by Robert Shea and Robert Anton Wilson:

The Chinese Taoist laughs at civilization and goes elsewhere.
The Babylonian Chaoist sets termites to the foundations.

Plexus is a white ant set to the imposing foundations of Facebook and every other service which chooses to take the easy path, walling its users in, the better to control them.  There is another way.  When the network outside the walls has a utility value greater than the network within, the forces of natural selection come into play, and those walls quickly tumble.  We saw it with AOL.  We saw it with MSN.  We’ll see it again with Facebook.  We will build the small and loosely-coupled components that individually do very little but altogether add up to something far more useful than anything on offer from any monopolist.

We need to see this happen.  This is not just a game.

Conclusion: The Next Billion Seconds

A billion seconds ago, Linux did not exist.  The personal computer was an expensive toy.  The Internet – well, one of my friends is the sysadmin who got HP onto UUCP – this was before the Internet became pervasive – and he remembers updating his /etc/hosts file weekly – by hand.  Every machine on the Internet could be found within a single file, that could be printed out on two sheets of greenbar.  A billion seconds later, and we’re a few days away from IPocalypse, the total allocation of the IPv4 number space.

Something is going on.

I’m not as teleological as Kevin Kelly.  I do not believe that there is evidence to support a seventh class of life – the technium – which is striving to come into its own.  I don’t consider technology as something in any way separate from us.  Other animals may use tools, but we have gone further, becoming synonymous with them.  Our social instinct for imitation, our language instinct for communication, and our technological instinct for tool using all seem to be reaching new heights.  Each instinct reinforces the others, creating a series of rising feedbacks that has only one possible end: the whole system overloads, overflows all its buffers, and – as you might expect – knocks the supervisor out of the box.

Call this a Singularity, if you like.  I simply refer to it as the next billion seconds.

The epicenter of this transition, where all three streams collide, sits in the palm of our hands, nearly all the time.  The mobile is the most pervasive technology in human history.  People who do not have electricity or indoor plumbing or literacy or agriculture have mobiles.  Perhaps five and a half billion of the planet’s seven billion souls possesses one; that’s everyone who earns more than one dollars a day.  Countless studies shows that individuals with mobiles improve their economic fitness:  they earn more money.  Anything that improves selection fitness – and economic fitness is a big part of that – spreads rapidly, as humans imitate, as humans communicate, as humans take the tool and further it, increasing its utility, amplifying its ability to amplify economic fitness.  The mobile becomes even more useful, more essential, more indispensable.  A billion seconds ago, no one owned a mobile.  Today, nearly everyone does.

Hundreds of billions of dollars are being invested to make the mobile more useful, more pervasive, and more effective.  The engines of capital are reorganizing themselves around it, just as they did, three billion seconds ago, for the automobile, and a billion seconds ago for the integrated circuit.  But unlike the automobile or the IC, the mobile is quintessentially a social technology, a connective fabric for humanity.  The next billion seconds will see this fabric become more tangible and more tightly woven, as it becomes increasingly inconceivable to separate ourselves from those we choose to share our lives with.

Call this a Hive Mind, if you like.  I simply refer to it as the next billion seconds.

This is starting to push beneath our skins the way it has already colonized our attention.  I don’t know that we will literally ‘Borg’ ourselves.  But the strict boundaries between ourselves, our machines, and other humans are becoming blurred to the point of meaninglessness.  Organisms are defined by their boundaries, by what they admit and what they refuse.  In this billion seconds, we are rewriting the definition of homo sapiens sapiens, irrevocably becoming something else.

Do we own that code? Are parts of that new definition closed off from us, fenced in by the ramparts of privilege or power or capital or law?  Will we end up with something foreign inside each of us, a potency unnamed, unobserved, and unavoidable?  Will we be invaded, infected, and controlled?   This is the choice that confronts us in the next billion seconds, a choice made even in its abrogation.  Freedom is not just an ideal.  Liberty is not some utopian dream.  These must form the baseline human experience in our next billion seconds, or all is lost.  We ourselves will be lost.

We have reached the decision point.  Our actions today – here, in this room – define the future we will inhabit, the transhumanity we are emerging into.  We’ve had our playtime, and it’s been good.  We’ve learned a lot, but mostly we’ve learned how to discern right from wrong.  We know what to do: what to build up, and what to tear down.  This transition is painful and bloody and carries with it the danger of complete loss.  But we have no choice.  We are too far down within it to change our ways now.  ‘The way down is the way up.’

Call it a birth, if you like.  It awaits us within the next billion seconds.

The slides for this talk (in OpenOffice.org Impress format) are available here.  They contain strong images.

Hyperdemocracy

Sunday, December 12th, 2010

For the past three hundred years, the relationship between the press and the state has been straightforward: the press tries to publish, the state uses its various mechanisms to thwart those efforts.  This has produced a cat-and-mouse steady-state, a balance where selection pressures kept the press tamed and the state – in many circumstances – somewhat accountable to the governed.  There are, as always, exceptions.

In the last few months, the press has become hyperconnected, using that hyperconnectivity to pierce the veil of secrecy which surrounds the state; using the means available to it to hyperdistribute those secrets.  The press has become hyperempowered, an actor unlike anything ever experienced before.

Wikileaks is the press, but not the press as we have known it.  This is the press of the 21st century, the press that comes after we’re all connected.  Suddenly, all of the friendliest computers have become the deadliest weapons, and we are fenced in, encircled by threats – which are also opportunities.

This threat is two sided, Janus-faced.  The state finds its ability to maintain the smooth functioning of power short-circuited by the exposure of its secrets.  That is a fundamental, existential threat.  In the same moment, the press recognizes that its ability to act has been constrained at every point: servers get shut down, domain names fail to resolve, bank accounts freeze.  These are the new selection pressures on both sides, a sudden quickening of culture’s two-step.  And, of course, it does not end there.

The state has now realized the full cost of digitization, the price of bits.  Just as the recording industry learned a decade ago, it will now have to function within an ecology which – like it or not – has an absolutely fluid quality.  Information flow is corrosive to institutions, whether that’s a record label or a state ministry.  To function in a hyperconnected world, states must hyperconnect, but every point of connection becomes a gap through which the state’s power leaks away.

Meanwhile, the press has come up against the ugly reality of its own vulnerability.  It finds itself situated within an entirely commercial ecology, all the way down to the wires used to carry its signals.  If there’s anything the last week has taught us, it’s that the ability of the press to act must never be contingent upon the power of the state, or any organization dependent upon the good graces of the state.

Both sides are trapped, each with a knife to the other’s throat.  Is there a way to back down from this DEFCON 1-like threat level?  The new press can not be wished out of existence.  Even if the Internet disappeared tomorrow, what we have already learned about how to communicate with one another will never be forgotten.  It’s that shared social learning – hypermimesis – which presents the continued existential threat to the state.  The state is now furiously trying to develop a response in kind, with a growing awareness that any response which extends its own connectivity must necessarily drain it of power.

There is already a movement underway within the state to shut down the holes, close the gaps, and carry on as before.  But to the degree the state disconnects, it drifts away from synchronization with the real.  The only tenable possibility is a ‘forward escape’, an embrace of that which seems destined to destroy it.  This new form of state power – ‘hyperdemocracy’ – will be diffuse, decentralized, and ubiquitous: darknet as a model for governance.

In the interregnum, the press must reinvent its technological base as comprehensively as Gutenberg or Berners-Lee.  Just as the legal strangulation of Napster laid the groundwork for Gnutella, every point of failure revealed in the state attack against Wikileaks creates a blueprint for the press which can succeed where it failed.  We need networks that lie outside of and perhaps even in opposition to commercial interest, beyond the reach of the state.  We need resilient Internet services which can not be arbitrarily revoked.  We need a transaction system that is invisible, instantaneous and convertible upon demand.  Our freedom madates it.

Some will argue that these represent the perfect toolkit for terrorism, for lawlessness and anarchy.  Some are willing to sacrifice liberty for security, ending with neither.  Although nostalgic and tempting, this argument will not hold against the tenor of these times.  These systems will be invented and hyperdistributed even if the state attempts to enforce a tighter grip over its networks.  Julian Assange, the most famous man in the world, has become the poster boy, the Che for a networked generation. Script kiddies everywhere now have a role model.  Like it or not, they will create these systems, they will share what they’ve learned, they will build the apparatus that makes the state as we have known it increasingly ineffectual and irrelevant. Nothing can be done about that.  This has already happened.

We face a choice.  This is the fork, in both the old and new senses of the word.  The culture we grew up with has suddenly shown its age, its incapacity, its inflexibility.  That’s scary, because there is nothing yet to replace it.  That job is left to us.  We can see what has broken, and how it should be fixed.  We can build new systems of human relations which depend not on secrecy but on connectivity.  We can share knowledge to develop the blueprint for our hyperconnected, hyperempowered future.  A week ago such an act would have been bootless utopianism.  Now it’s just facing facts.

The Blueprint

Sunday, December 5th, 2010

With every day, with every passing hour, the power of the state mobilizes against Wikileaks and Julian Assange, its titular leader.  The inner processes of statecraft have never been so completely exposed as they have been in the last week.  The nation state has been revealed as some sort of long-running and unintentionally comic soap opera.  She doesn’t like him; he doesn’t like them; they don’t like any of us!  Oh, and she’s been scouting around for DNA samples and your credit card number.  You know, just in case.

None of it is very pretty, all of it is embarrassing, and the embarrassment extends well beyond the state actors – who are, after all, paid to lie and dissemble, this being one of the primary functions of any government – to the complicit and compliant news media, think tanks and all the other camp followers deeply invested in the preservation of the status quo.  Formerly quiet seas are now roiling, while everyone with any authority everywhere is doing everything they can to close the gaps in the smooth functioning of power.  They want all of this to disappear and be forgotten.  For things to be as if Wikileaks never was.

Meanwhile, the diplomatic cables slowly dribble out, a feed that makes last year’s MP expenses scandal in the UK seem like amateur theatre, an unpracticed warm-up before the main event.  Even the Afghan and Iraq war logs, released by Wikileaks earlier this year, didn’t hold this kind of fascination.  Nor did they attract this kind of upset.  Every politican everywhere – from Barack Obama to Hillary Clinton to Vladimir Putin to Julia Gillard has felt compelled to express their strong and almost visceral anger.  But to what?  Only some diplomatic gossip.

Has Earth become a sort of amplified Facebook, where an in-crowd of Heathers, horrified, suddenly finds its bitchy secrets posted on a public forum?  Is that what we’ve been reduced to?  Or is that what we’ve been like all along?  That could be the source of the anger.  We now know that power politics and statecraft reduce to a few pithy lines referring to how much Berlusconi sleeps in the company of nubile young women and speculations about whether Medvedev really enjoys wearing the Robin costume.

It’s this triviality which has angered those in power.  The mythology of power – that leaders are somehow more substantial, their concerns more elevated and lofty than us mere mortals, who must not question their motives – that mythology has been definitively busted.  This is the final terminus of aristocracy; a process that began on 14 July 1789 came to a conclusive end on 28 November 2010.  The new aristocracies of democracy have been smashed, trundled off to the guillotine of the Internet, and beheaded.

Of course, the state isn’t going to take its own destruction lying down.  Nothing is ever that simple.  And so, over the last week we’ve been able to watch the systematic dismantling of Wikileaks.  First came the condemnation, then, hot on the heels of the shouts of ‘off with his head!’ for ‘traitor’ Julian Assange, came the technical attacks, each one designed to amputate one part of the body of the organization.

First up, that old favorite, the distributed denial of service (DDoS) attack, which involves harnessing tens of thousands of hacked PCs (perhaps yours, or your mom’s, or your daughter’s) to broadcast tens of millions of faux requests for information to Wikileaks’ computers.  This did manage to bring Wikileaks to its knees (surprising for an organization believed to be rather paranoid about security), so Wikileaks moved to a backup server, purchasing computing resources from Amazon, which runs a ‘cloud’ of hundreds of thousands of computers available for rent.  Amazon, paranoid about customer reliability, easily fended off the DDoS attacks, but came under another kind of pressure.  US Senator Joe Lieberman told Amazon to cut Wikileaks off, and within a few hours Amazon had suddenly realized that Wikileaks violated their Terms of Service, kicking them off Amazon’s systems.

You know what Terms of Service are?  They are the too-long agreements you always accept and click through on a Website, or when you install some software, etc.  In the fine print of that agreement any service provider will always be able to find some reason, somewhere, for terminating the service, charging you a fee, or – well, pretty much whatever they like.  It’s the legal cudgel that companies use to have their way with you.  Do you reckon that every other Amazon customer complies with its Terms of Service?  If you do, I have a bridge you might be interested in.

At that point, Assange & Co. could have moved the server anywhere willing to host them – and Switzerland had offered.  But the company that hosts Wikileaks’ DNS record – everyDNS.com – suddenly realized that Wikileaks was in violation of its terms of service, and it too, cut Wikileaks off.  This was a more serious blow.  DNS, or Domain Name Service, is the magic that translates a domain name like markpesce.com or nytimes.com into a number that represents a particular computer on the Internet.  Without someone handling that translation, no one could find wikileaks.org.  You would be able to type the name into your web browser, but that’s as far as you’d get.

So Wikileaks.org went down, but Wikileaks.ch (the Swiss version) came online moments later, and now there are hundreds of other sites which are all mirroring the content on the original Wikileaks site.  It’s a little bit harder to find Wikileaks now – but not terrifically difficult.  Score one for Assange, who – if the news media are to be believed – is just about to be taken into custody by the UK police, serving a Swedish arrest warrant.

Finally, just a few hours ago, the masterstroke.  Wikileaks is financed by contributions made by individuals and organizations.  (Disclosure: I’m almost certain I donated $50 to Wikileaks in 2008.)  These contributions have been handled (principally) by the now-ubiquitous PayPal, the financial services arm of Internet auction giant eBay.  Once again, the fine folks at PayPal had a look at their Terms of Service (stop me if you’ve heard this one before) and – oh, look! those bad awful folks at Wikileaks are in violation of our terms! Let’s cut them off from their money!

Wikileaks has undoubtedly received a lot of contributions over the last few days.  As PayPal never turns funds over immediately, there’s an implication that PayPal is holding onto a considerable sum of Wikileaks’ donations, while that shutdown makes it much more difficult to to ‘pass the hat’ and collect additional funds to keep the operation running.   Checkmate.

A few months ago I wrote about how confused I was by Julian Assange’s actions.  Why would anyone taking on the state so directly become such a public figure?  It made no sense to me.  Now I see the plan.  And it’s awesome.

You see, this is the first time anything like Wikileaks has been attempted.  Yes, there have been leaks prior to this, but never before have hyperdistribution and cryptoanarchism come to the service of the whistleblower.  This is a new thing, and as well thought out as Wikileaks might be, it isn’t perfect.  How could it be?  It’s untried, and untested.  Or was.  Now that contact with the enemy has been made – the state with all its powers – it has become clear where Wikileaks has been found wanting.  Wikileaks needs a distributed network of servers that are too broad and too diffuse to be attacked.  Wikileaks needs an alternative to the Domain Name Service.  And Wikileaks needs a funding mechanism which can not be choked off by the actions of any other actor.

We’ve been here before.  This is 1999, the company is Napster, and the angry party is the recording industry.  It took them a while to strangle the beast, but they did finally manage to choke all the life out of it – for all the good it did them.  Within days after the death of Napster, Gnutella came around, and righted all the wrongs of Napster: decentralized where Napster was centralized; pervasive and increasingly invisible.  Gnutella created the ‘darknet’ for filesharing which has permanently crippled the recording and film industries.  The failure of Napster was the blueprint for Gnutella.

In exactly the same way – note for note – the failures of Wikileaks provide the blueprint for the systems which will follow it, and which will permanently leave the state and its actors neutered.  Assange must know this – a teenage hacker would understand the lesson of Napster.  Assange knows that someone had to get out in front and fail, before others could come along and succeed.  We’re learning now, and to learn means to try and fail and try again.

This failure comes with a high cost.  It’s likely that the Americans will eventually get their hands on Assange – a compliant Australian government has already made it clear that it will do nothing to thwart or even slow that request – and he’ll be charged with espionage, likely convicted, and sent to a US Federal Prison for many, many years.  Assange gets to be the scapegoat, the pinup boy for a new kind of anarchism.  But what he’s done can not be undone; this tear in the body politic will never truly heal.

Everything is different now.  Everything feels more authentic.  We can choose to embrace this authenticity, and use it to construct a new system of relations, one which does not rely on secrets and lies.  A week ago that would have sounded utopian, now it’s just facing facts. I’m hopeful.  For the first time in my life I see the possibility for change on a scale beyond the personal.  Assange has brought out the radical hiding inside me, the one always afraid to show his face.  I think I’m not alone.

Paperworks / Padworks

Thursday, August 5th, 2010

I: Paper, works

At the end of May I received an email from a senior official at the Victorian Department of Education and Early Childhood Development.  DEECD was in the midst of issuing an RFP, looking for new content to populate FUSE (Find, Use, Share, Education), an important component of ULTRANET, the mega-über-supremo educational intranet meant to solve everyone’s educational problems for all time.  Or, well, perhaps I overstate the matter.  But it could be a big deal.

The respondents to the RFP were organizations who already had working relationships with DEECD, and therefore were both familiar with DEECD processes and had been vetted in their earlier relationships.  This meant that the entire RFP to submissions could be telescoped down to just a bit less than three weeks.  The official asked me if I’d be interested in being one of the external reviewers for these proposals as they passed through an official evaluation process.  I said I’d be happy to do so, and asked how many proposals I’d have to review.  “I doubt it will be more than thirty or forty,” he replied.  Which seemed quite reasonable.

As is inevitably the case, most of the proposals landed in the DEECD mailbox just a few hours before the deadline for submissions.  But the RFP didn’t result in thirty or forty proposals.  The total came to almost ninety.  All of which I had to review and evaluate in the thirty-six hours between the time they landed in my inbox and the start of the formal evaluation meeting.  Oh, and first I needed to print them out, because there was no way I’d be able to do that much reading in front of my computer.

Let’s face it – although we do sit and read our laptop screens all day long, we rarely read anything longer than a few paragraphs.  If it passes 300 words, it tips the balance into ‘tl;dr’ (too long; didn’t read) territory, and unless it’s vital for our employment or well-being, we tend to skip it and move along to the next little tidbit.  Having to sit and read through well over nine hundred pages of proposals on my laptop was a bridge too far. I set off to the print shop around the corner from my flat, to have the whole mess printed out.  That took nearly 24 hours by itself – and cost an ungodly sum.  I was left with a huge, heavy box of paper which I could barely lug back to my flat.  For the next 36 hours, this box would be my ball and chain.  I’d have to take it with me to the meeting in Melbourne, which meant packing it for the flight, checking it as baggage, lugging it to my hotel room, and so forth, all while trying to digest its contents.

How the heck was that going to work?

This is when I looked at my iPad.  Then I looked back at the box.  Then back at the iPad.  Then back at the box.  I’d gotten my iPad barely a week before – when they first arrived in Australia – and I was planning on taking it on this trip, but without an accompanying laptop.  This, for me, would be a bit of a test.  For the last decade I’d never traveled anywhere without my laptop.  Could I manage a business trip with just my iPad?  I looked back at the iPad.  Then at the box.  You could practically hear the penny drop.

I immediately began copying all these nine hundred-plus pages of proposals and accompanying documentation from my laptop to the storage utility Dropbox.  Dropbox gives you 2 GB of free Internet storage, with an option to rent more space, if you need it.  Dropbox also has an iPad app (free) – so as soon as the files were uploaded to Dropbox, I could access them from my iPad.

I should take a moment and talk about the model of the iPad I own.  I ordered the 16 GB version – the smallest storage size offered by Apple – but I got the 3G upgrade, paired with Telstra’s most excellent pre-paid NextG service.  My rationale was that I imagined this iPad would be a ‘cloud-centric’ device.  The ‘cloud’ is a term that’s come into use quite recently.  It means software is hosted somewhere out there on the Internet – the ‘cloud’ – rather than residing locally on your computer.  Gmail is a good example of a software that’s ‘in the cloud’.  Facebook is another.  Twitter, another.   Much of what we do with our computers – iPad included – involves software accessed over the Internet.  Many of the apps for sale in Apple’s iTunes App Store are useless or pointless without an Internet connection – these are the sorts of applications which break down the neat boundary between the computer and the cloud.  Cloud computing has been growing in importance over the last decade; by the end of this one it will simply be the way things work.  Your iPad will be your window onto the cloud, onto everything you have within that cloud: your email, your documents, your calendar, your contacts, etc.

I like to live in the future, so I made sure that my iPad didn’t have too much storage – which forces me to use the cloud as much as possible.  In this case, that was precisely the right decision, because I ditched the ten-kilo box of paperwork and boarded my flight to Melbourne with my iPad at my side.  I poured through the proposals, one after another, bringing them up in Dropbox, evaluating them, making some notes in my (paper) notebook, then moving along to the next one.  My iPad gave me a fluidity and speed that I could never have had with that box of paper.

When I arrived at my hotel, I had another set of two large boxes waiting for me.  Here again were the proposals, carefully ordered and placed into several large, ringed binders.  I’d be expected to tote these to the evaluation meeting.  Fortunately, that was only a few floors above my hotel room.  That said, it was a bit of a struggle to get those boxes and my luggage into the elevator and up to the meeting room.  I put those boxes down – and never looked at them again.  As the rest of the evaluation panel dug through their boxes to pull out the relevant proposals, I did a few motions with my fingertips, and found myself on the same page.

Yes, they got a bit jealous.

We finished the evaluation on time and quite successfully, and at the end of the day I left my boxes with the DEECD coordinator, thanking her for her hard work printing all these materials, but begging off.  She understood completely.  I flew home, lighter than I might otherwise have, had I stuck to paper.

For at least the past thirty years – which is about the duration of the personal computer revolution – people have been talking about the advent of the paperless office.  Truth be told, we use more paper in our offices than ever before, our printers constantly at work with letters, notices, emails, and so forth.  We haven’t been able to make the leap to a paperless office – despite our comprehensive ability to manipulate documents digitally – because we lacked something that could actually replace paper.  Computers as we’ve known them simply can’t replace a piece of paper. For a whole host of reasons, it just never worked.  To move to a paperless office – and a paperless classroom – we had to invent something that could supplant paper.  We have it now.  After a lot of false starts, tablet computing has finally arrived –– and it’s here to stay.

I can sit here, iPad in hand, and have access to every single document that I have ever written.  You will soon have access to every single document you might ever need, right here, right now.  We’re not 100% there yet – but that’s not the fault of the device.  We’re going to need to make some adjustments to our IT strategies, so that we can have a pervasively available document environment.  At that point, your iPad becomes the page which contains all other pages within it.  You’ll never be without the document you need at the time you need it.

Nor will we confine ourselves to text.  The world is richer than that.  iPad is the lightbox that contains all photographs within it, it is the television which receives every bit of video produced by anyone – professional or amateur – ever.  It is already the radio (Pocket Tunes app) which receives almost every major radio station broadcasting anywhere in the world.  And it is every one of a hundred-million-plus websites and maybe a trillion web pages.  All of this is here, right here in the palm of your hand.

What matters now is how we put all of this to work.

II: Pad, works

Let’s project ourselves into the future just a little bit – say around ten years.  It’s 2020, and we’ve had iPads for a whole decade.  The iPads of 2020 will be vastly more powerful than the ones in use today, because of something known as Moore’s Law.  This law states that computers double in power every twenty-four months.  Ten years is five doublings, or 32 times.  That rule extends to the display as well as the computer.  The ‘Retina Display’ recently released on Apple’s iPhone 4 shows us where that technology is going – displays so fine that you can’t make out the individual pixels with your eye.  The screen of your iPad version 11 will be visually indistinguishable from a sheet of paper.  The device itself will be thinner and lighter than the current model.  Battery technology improves at about 10% a year, so half the weight of the battery – which is the heaviest component of the iPad – will disappear.  You’ll still get at least ten hours of use, that’s something that’s considered essential to your experience as a user.  And you’ll still be connected to the mobile network.

The mobile network of 2020 will look quite different from the mobile network of 2010.  Right now we’re just on the cusp of moving into 4th generation mobile broadband technology, known colloquially as LTE, or Long-Term Evolution.   Where you might get speeds of 7 megabits per second with NextG mobile broadband – under the best conditions – LTE promises speeds of 100 megabits.  That’s as good as a wired connection – as fast as anything promised by the National Broadband Network!  In a decade’s time we’ll be moving through 5th generation and possibly into 6th generation mobile technologies, with speeds approaching a gigabit, a billion bits per second.  That may sound like a lot, but again, it represents roughly 32 times the capacity of the mobile broadband networks of today.  Moore’s Law has a broad reach, and will transform every component of the iPad.

iPad will have thirty-two times the storage, not that we’ll need it, given that we’ll be connected to the cloud at gigabit speeds, but if it’s there, someone will find use for the two terabytes or more included in our iPad.  (Perhaps a full copy of Wikipedia?  Or all of the books published before 1915?)  All of this still cost just $700.  If you want to spend less – and have a correspondingly less-powerful device, you’ll have that option.  I suspect you’ll be able to pick up an entry-level device – the equivalent of iPad 7, perhaps – for $49 at JB HiFi.

What sorts of things will the iPad 10 be capable of?  How do we put all of that power to work?  First off, iPad will be able to see and hear in meaningful ways.  Voice recognition and computer vision are two technologies which are on the threshold of becoming ‘twenty year overnight successes’.  We can already speak to our computers, and, most of the time, they can understand us.  With devices like the Xbox Kinect, cameras allow the computer to see the world around, and recognize bits of it.  Your iPad will hear you, understand your voice, and follow your commands.  It will also be able to recognize your face, your motions, and your emotions.

It’s not clear that computers as we know them today – that is, desktops and laptops – will be common in a decade’s time.  They may still be employed in very specialized tasks.  For almost everything else, we will be using our iPads.  They’ll rarely leave our sides.  They will become so pervasive that in many environments – around the home, in the office, or at school – we will simply have a supply of them sufficient to the task.  When everything is so well connected, you don’t need to have personal information stored in a specific iPad.  You will be able to pick up any iPad and – almost instantaneously – the custom features which mark that device as uniquely yours will be downloaded into it.

All of this is possible.  Whether any of it eventuates depends on a whole host of factors we can’t yet see clearly.  People may find voice recognition more of an annoyance than an affordance.  The idea of your iPad watching you might seem creepy to some people.  But consider this: I have a good friend who has two elderly parents: his dad is in his early 80s, his mom is in her mid-70s.  He lives in Boston while they live in Northern California.  But he needs to keep in touch, he needs to have a look in.  Next year, when iPad acquires a forward-facing camera – so it can be used for video conferencing – he’ll buy them an iPad, and install it on the wall of their kitchen, stuck on there with Velcro, so that he can ring in anytime, and check on them, and they can ring him, anytime.  It’s a bit ‘Jetsons’, when you think about it.  And that’s just what will happen next year.  By 2020 the iPad will be able to track your progress around the house, monitor what prescriptions you’ve taken (or missed), whether you’ve left the house, and for how long.  It’ll be a basic accessory, necessary for everyone caring for someone in their final years – or in their first ones.

Now that we’ve established the basic capabilities and expectations for this device, let’s imagine them in the hands of students everywhere throughout Australia.  No student, however poor, will be without their own iPad – the Government of the day will see to that.  These students of 2020 are at least as well connected as you are, as their parents are, as anyone is.  To them, iPads are not new things; they’ve always been around.  They grew up in a world where touch is the default interface.  A computer mouse, for them, seems as archaic as a manual typewriter does to us.  They’re also quite accustomed to being immersed within a field of very-high-speed mobile broadband.  They just expect it to be ‘on’, everywhere they go, and expect that they will have access to it as needed.

How do we make education in 2020 meet their expectations?  This is not the universe of ‘chalk and talk’.  This is a world where the classroom walls have been effectively leveled by the pervasive presence of the network, and a device which can display anything on that network.  This is a world where education can be provided anywhere, on demand, as called for.  This is a world where the constructivist premise of learning-by-doing can be implemented beyond year two.  Where a student working on an engine can stare at a three-dimensional breakout model of the components while engaging in a conversation with an instructor half a continent away.  Where a student learning French can actually engage with a French student learning English, and do so without much more than a press of a few buttons.  Where a student learning about the Eureka Stockade can survey the ground, iPad in hand, and find within the device hidden depths to the history.  iPad is the handheld schoolhouse, and it is, in many ways, the thing that replaces the chalkboard, the classroom, and the library.

But iPad does not replace the educator.  We need to be very clear on that, because even as educational resources multiply beyond our wildest hopes –more on that presently – students still need someone to guide them into understanding.  The more we virtualize the educational process, the more important and singular our embodied interactions become.  Some of this will come from far away – the iPad offers opportunities for distance education undreamt of just a few years ago – but much more of it will be close up.  Even if the classroom does not survive (and I doubt it will fade away completely in the next ten years, but it will begin to erode), we will still need a place for an educator/mentor to come into contact with students.  That’s been true since the days of Socrates (probably long before that), and it’s unlikely to change anytime soon.  We learn best when we learn from others.  We humans are experts in mimesis, in learning by imitation.  That kind of learning requires us to breathe the same air together.

No matter how much power we gain from the iPad, no matter how much freedom it offers, no device offers us freedom from our essential nature as social beings.  We are born to work together, we are designed to learn from one another.  iPad is an unbelievably potent addition to the educator’s toolbox, but we must remember not to let it cloud our common sense.  It should be an amplifier, not a replacement, something that lets students go further, faster than before.  But they should not go alone.

The constant danger of technology is that it can interrupt the human moment.  We can be too busy checking our messages to see the real people right before our eyes.  This is the dilemma that will face us in the age of the iPad.  Governments will see them as cost-saving devices, something that could substitute for the human touch.  If we lose touch, if we lose the human moment, we also lose the biggest part of our ability to learn.

III:  The Work of Nations

We can reasonably predict that this is the decade of the tablet, and the decade of mobile broadband.  The two of them fuse in the iPad, to produce a platform which will transform education, allowing it to happen anywhere a teacher and a student share an agreement to work together.  But what will they be working on?  Next year we’ll see the rollout of the National Curriculum, which specifies the material to be covered in core subject areas in classrooms throughout the nation.

Many educators view the National Curriculum as a mandate for a bland uniformity, a lowest-common denominator approach to instruction, which will simply leave the teacher working point-by-point through the curriculum’s arc.  This is certainly not the intent of the project’s creators.  Dr. Evan Arthur, who heads up the Digital Educational Revolution taskforce in the Department of Education, Employment and Workplace Relations, publicly refers to the National Curriculum as a ‘greenfields’, as though all expectations were essentially phantoms of the mind, a box we draw around ourselves, rather than one that objectively exists.

The National Curriculum outlines the subject areas to be covered, but says very little if anything about pedagogy.  Instructors and school systems are free to exercise their own best judgment in selecting an approach appropriate to their students, their educators, and their facilities.  That’s good news, and means that any blandness that creeps into pedagogy because of the National Curriculum is more a reflection of the educator than the educational mandate.

Precisely because it places educators and students throughout the nation onto the same page, the National Curriculum also offers up an enormous opportunity.  We know that all year nine students in Australia will be covering a particular suite of topics.  This means that every educator and every student throughout the nation can be drawing from and contributing to a ‘common wealth’ of shared materials, whether they be podcasts of lectures, educational chatrooms, lesson plans, and on and on and on.  As the years go by, this wealth of material will grow as more teachers and more students add their own contributions to it.  The National Curriculum isn’t a mandate, per se; it’s better to think of it as an empty Wikipedia.  All the article headings are there, all the taxonomy, all the cross references, but none of the content.  The next decade will see us all build up that base of content, so that by 2020, a decade’s worth of work will have resulted in something truly outstanding to offer both educators and students in their pursuit of curriculum goals.
Well, maybe.

I say all of this as if it were a sure thing.  But it isn’t.  Everyone secretly suspects the National Curriculum will ruin education.  I ask that we can see things differently.  The National Curriculum could be the savior of education in the 21st century, but in order to travel the short distance in our minds between where we are (and where we will go if we don’t change our minds) and where we need to be, we need to think of every educator in Australia as a contributor of value.  More than that, we need to think of every student in Australia as a contributor of value.  That’s the vital gap that must be crossed.  Educators spend endless hours working on lesson plans and instructional designs – they should be encouraged to share this work.  Many of them are too modest or too scared to trumpet their own hard yards – but it is something that educators and students across the nation can benefit from.  Students, as they pass through the curriculum, create their own learning materials, which must be preserved, where appropriate, for future years.

We should do this.  We need to do this.  Right now we’re dropping the best of what we have on the floor as teachers retire or move on in their careers.  This is gold that we’re letting slip through our fingers. We live in an age where we only lose something when we neglect to capture it. We can let ourselves off easy here, because we haven’t had a framework to capture and share this pedagogy.  But now we have the means to capture, a platform for sharing – the Ultranet, and a tool which brings access to everyone – the iPad.  We’ve never had these stars aligned in such a way before.  Only just now – in 2010 – is it possible to dream such big dreams.  It won’t even cost much money.  Yes, the state and federal governments will be investing in iPads and superfast broadband connections for the schools, but everything else comes from a change in our behavior, from a new sense of the full value of our activities.  We need to look at ourselves not merely as the dispensers of education to receptive students, but as engaged participant-creators working to build a lasting body of knowledge.

In so doing we tie everything together, from library science to digital citizenship, within an approach that builds shared value.  It allows a student in Bairnsdale to collaborate with another in Lorne, both working through a lesson plan developed by an educator in Katherine.  Or a teacher in Lakes Entrance to offer her expertise to a classroom in Maffra.  These kinds of things have been possible before, but the National Curriculum gives us the reason to do it.  iPad gives us the infrastructure to dream wild, and imagine how to practice some ‘creative destruction’ in the classroom – tearing down its walls in order to make the classroom a persistent, ubiquitous feature of the environment, to bring education everywhere it’s needed, to everyone who needs it, whenever they need it.

This means that all of the preceding is really part of a larger transformation, from education as this singular event that happens between ages six and twenty-two, to something that is persistent and ubiquitous; where ‘lifelong learning’ isn’t a catchphrase, but rather, a set of skills students begin to acquire as soon as they land in pre-kindy.  The wealth of materials which we will create as we learn how to share the burden of the National Curriculum across the nation have value far beyond the schoolhouse.  In a nation of immigrants, it makes sense to have these materials available, because someone is always arriving in the middle of their lives and struggling to catch up to and integrate themselves within the fabric of the nation.  Education is one way that this happens.  People also need to have increasing flexibility in their career choices, to suit a much more fluid labor market.  This means that we continuously need to learn something new, or something, perhaps, that we didn’t pay much attention to when we should have.  If we can share our learning, we can close this gap.  We can bring the best of what we teach to everyone who has the need to know.

And there we are.  But before I conclude, I should bring up the most obvious point –one so obvious that we might forget it.  The iPad is an excellent toy.  Please play with it.  I don’t mean use it.  I mean explore it.  Punch all the buttons.  Do things you shouldn’t do.  Press the big red button that says, “Don’t press me!”  Just make sure you have a backup first.

We know that children learn by exploration – that’s the foundation of Constructivism – but we forget that we ourselves also learn by exploration. The joy we feel when we play with our new toy is the feeling a child has when he confronts a box of LEGOs, or new video game – it’s the joy of exploration, the joy of learning.  That joy is foundational to us.  If we didn’t love learning, we wouldn’t be running things around here.  We’d still be in the trees.

My favorite toys on my iPad are Pocket Universe – which creates an 360-degree real-time observatory on your iPad; Pulse News – which brings some beauty to my RSS feeds; Observatory – which turns my iPad into a bit of an orrery; Air Video – which allows me to watch videos streamed from my laptop to my iPad; and GoodReader – the one app you simply must spend $1.19 on, because it is the most useful app you’ll ever own.  These are my favorites, but I own many others, and enjoy all of them.  There are literally tens of thousands to choose from, some of them educational, some, just for fun.  That’s the point: all work and no play makes iPad a dull toy.

So please, go and play.  As you do, you’ll come to recognize the hidden depths within your new toy, and you’ll probably feel that penny drop, as you come to realize that this changes everything.  Or can, if we can change ourselves.

Helicopter Lessons

Tuesday, June 15th, 2010

I: The Drive to Connect

Recently I spent a weekend in Melbourne visiting my good friends Darren and Leah, whom I’ve known since I first moved to Australia.  Last December they conceived, and in early September Leah will give birth to their first child.  They’re excited and a bit scared – just like most first-time parents. Knowing it would be my last visit before their lives changed irrevocably, we enjoyed our weekend all the more, and talk inevitably shifted to The Right Way To Raise A Child.  There are theories upon theories, everything from controlled crying, to cosleeping, to carrying the child continuously for its first eighteen months of life, to teaching preverbal children sign language, to Steiner’s theories about the acquisition of reading and writing skills, and on and on.  For as long as there have been parents, there have been theories about the right way to raise a child.  We look back upon our grandparents and they seem almost barbarians to us: corporal punishment, children seen and not heard, spare the rod and spoil the child, everything that modern behavioral psychology tells us can warp and damage a child, turn them from positive and loving into neurotic and perpetually unhappy individuals.

Somehow, somewhere along the way, for some of us, this process of beggars maiming their own children so they can be better beggars came to a stop.  We wised up, stopped hitting our children, and started to respond to them as beautiful and unique individuals.  This is rather interesting in itself because, on occasion – and sometimes more than just on occasion – children are monsters.  They are self-centered, narcissistic, greedy, unthinking, unfeeling, controlling, manipulative, and ugly.  Yet this is as it should be; we accept behavior from children that would be shunned in an adult precisely because they are children.  We teach them the bounds of acceptable behavior, and we do this by interacting with them.  Alone a child will never learn self-control, or courtesy, or any affection for others.  It is only because we are social that we can impart the social graces.

That social part of us goes back far beyond our origin as a species, up the family tree at least ten million years, to Proconsul, the common ancestor of gorillas, chimpanzees, bonobos and humans.  Our ancient forbears had social graces of their own; we know this because all of the species descended from them have unique social capabilities.  This social capacity has been the cornerstone of our success.  Humans hunt in groups, forage in groups, share childbirth and childcare.  It is nearly impossible for a single adult to give birth and raise a child entirely on their own.  Our socialization is the safety net that allows humans to be children far longer than any other species, acquiring the enormous range of knowledge required to be wholly functional and well-integrated participants in civilization.  It’s a self-reinforcing loop: we spend a long time as children so we can become productive members of a culture whose offspring spend a long time as children.  Natural selection in action.

Our social capacity is the one thing that natural selection has always worked to optimize.  The most effectively socialized people have been able to use their social skills to make their way in the world, ensuring that they would live to pass those skills along to their children.  Nature has made us naturals.

In early September, when Leah gives birth, her child will know what to do without being taught, without being shown: that child will begin to form a deepening connection with the one person in her universe – Leah.  That bond will set the tone for all of the other human connections that follow.  Attachment theory – yet another of the popular theories of childhood development – rests the entire psychosexual development of the adult on this bond.  If it is interrupted, or corrupted, or simply does not exist, the child has little hope of normal development.  The connection to the mother is the primary connection.  As only makes sense.

As that child grows into a consciousness greater than that of the mother-child relationship, she recognizes the presence of her father.  This relationship will never have the same essential depth of her first relationship, but it represents the first echo; its form betrays the patterns of intimacy between mother and child.  Even if this relationship is fraught with difficulties, if the primary relationship is secure, the child will survive emotionally intact.  But should this relationship also prove secure, it will reinforce the child’s sense of emotional security.

And so it goes.  The child’s world will expand to encompass grandmother and grandfathers, aunts and uncles, and – with a bit of luck & time – siblings.  Each of these bonds will echo the primary bond, with opportunities within each of them for the child to explore her ever-increasing capability to connect, to communicate, to collaborate.  We know that these bonds are fundamental to our nature, that they sit within the prefrontal cortex, the newest part of our brains, the part which is freakishly bigger than in chimpanzees or gorillas.  We have a lot of room for these bonds, so as she grows up they come to fill her head.  In a very real sense, she carries around within her a miniature, interactive version of each person she has made a connection with.  We are finite, and these miniatures are terrifically rich and complex creations, so we can only find space between our ears for about 150 people, a physical limit known as ‘Dunbar’s Number’, after the anthropologist who discovered this rule nearly 20 years ago.  We can know more than 150 people, but we won’t know them well.

At least, that’s how it used to be.  For all of human history, until about three years ago, we were fundamentally constrained by our biology.  Now, with the rise of ‘social networks’ – which, I want to remind you, are not new in any way – we’ve accelerated our innate capabilities with the speed and power of computers, and amplified them with the reach of a global network which, in both Internet and mobile versions, touches nearly five billion people.  We can maintain some form of connection with several hundred – even thousands – of others.  This isn’t easy; it requires care and attention that could be directed to other, often more important things – such as driving a car, or listening to your partner at dinner, or doing your homework.  Nothing comes for free, and just because we can establish connections with thousands of others doesn’t mean we can manage those connections meaningfully.

This is the knife-edge of the present, because many of us – and certainly many of your students – are establishing far-flung networks of connections, but don’t wholly understand the cost/benefit relationship that comes with these networks.  We can give ourselves a pass on this – after all, this sort of thing simply wasn’t possible just a few years ago – but it’s a dilemma that will become a permanent fixture of 21st century life.  We want to be able to ‘multitask’, to do everything at once, with everyone, everywhere, but studies show that the divided mind is incapable of depth.  We want to be connected, but we don’t want to be interrupted.  We want to be the life of the party, but we also want time to think.

This is the world of 2010.  This is how children present themselves as they enter secondary school.  And it’s only going to become more connected.  Leah’s child will grow up in a world which has begun to fetishize human connection.  We will manage those connections digitally, from the time we’re born until the moment we shuffle off this mortal coil.  This means that each child you encounter is not just one child, but the visible representative of an entire network that surrounds them, stretching outward, connecting them to friends and classmates and family, and finally, at the core, to mom.  This has always been the case, but it has always been implicit and inferred rather than explicit and immediately present.  Given that a child acquires their first mobile sometime between grade 3 and grade 7 (and that age is dropping) that network is always at arms reach, ready to be deployed at a moment’s notice.

How will these connections be used?  We have only the dimmest sense of that.  This is all so new and so raw there are no protocols, no learned behaviors, nothing that can be passed down from parent to child, or teacher to student, about the right way to behave, the right way to put all of this connectivity to work.  What we have now is chaos, as we cross a turbulent boundary between the calm but disconnected and internal world of the ‘before time’, and the unexpected, hyperconnected and immediate world of the present.

II: Call Centre

At the beginning of June, the London-based National Literacy Trust released a report with a stunning finding: kids were more likely to own a mobile (86%) than a book (73%).  I personally believe this finding highly suspect – all the children I know own tens or hundreds of books, that being how they learned to read – but it does point to the scale of the transformation underway, and how frightened we have become.  Another segment of the public is debating the death of the printed book, you are beginning to distribute textbooks in electronic form on your student’s laptops, and all of that is contributing more to the disappearance of the book than anything that might be caused by the sudden multiplication in human connectivity.

That multiplication begins somewhere between year 3 (on the low end) and year 10 (at the high end), when a child acquires their first mobile.  The age at which the child receives the handset frames the experience for the child: in year 3 the mobile is nearly always used to call mommy or daddy for a ride home from soccer practice, or a pickup from a friend’s party, or in case of emergencies.  It is not yet a fully realized social tool because these children don’t yet think in those terms.  But the device itself has a catalyzing effect on the bond between the child and her parents.

The maturation of the child into an adult can be characterized as a movement from complete dependence to complete independence.  Along the way the child explores all sorts of strategies to assert and maintain independence, starting with the ‘terrible twos’ and coming to a conclusion (one hopes) with the final send-off to university.  In the beginning, the child doesn’t want to be left alone, except on her terms.  By the teenage years, a hypersensitivity to embarrassment causes the child to flee from the parent in many public situations.  Underneath all of it, the strong, healthy, nurturing bond between parent and child gives her the belief that she can explore her freedom in safety.

That bond has been amplified and accelerated by the presence of the mobile.  Where the child would formerly have to ‘go it alone’, now she can turn to mom or dad with the press of a few buttons.  Any situation she finds confronting can instantly be elevated.  The cavalry is always on call, always available to come to the rescue.

Child psychologist and researcher Sherry Turkle recently made a cogent argument that this ‘tethered’ relationship leads to an extended period of infantilization in the child.  Always connected, the child never fully individuates, never ‘cuts the cord’ which binds the parent to the child.  I can see Turkle’s point – I even agree with it – but I would like to suggest that this entire process of individuation is very recent, an artifact of the last hundred years.  Before that, most families lived in close quarters for most of their lives.  Mom and dad were always available to solve a problem because they were always nearby.  In this sense, the mobile handset has retrieved a state of affairs which our highly mobile era of automobiles and jet travel had pushed into obsolescence.  And even more so: in the village the child could still wander some distance from the home; in 2010, home is no further away than the time it takes to dial mom.

The connectivity of the mobile is bilateral, and reinforces the relationship on both sides.  Parents have never before had the ability to stay continuously connected to their children, so we have no frame to help guide them into a healthy expression for this newfound capacity.  For some parents the lure of this connectivity is so strong it overwhelms whatever instinct they might have to allow their children to individuate naturally.  They become the child’s constant companion, ‘hovering’ nearby, either physically or virtually.  This phenomenon – ‘helicopter parenting’ – has become a topic of conversation in the United States, where it was first noticed, and where it is appearing with increasing frequency.  The helicopter parent manages the child’s life more-or-less completely, using a combination of strategies – some physical, and some virtual – to place the child within a protective cocoon.  The vicissitudes of the real world never impinge on that cocoon; the child is safe and protected every moment of the day.

Why would anyone opt for such a parenting strategy?  Here I’ll go out on a bit of a limb, and propound a theory in the absence of any proof – but a theory which can be put to the test.  The new field of sociobiology attempts to map observed behaviors in the animal kingdom to strategies for reproductive success.  For instance, it tackles the thorny problem of altruism – which vexed Darwin a hundred and fifty years ago – by observing that altruistic behavior tends to favor closely-related individuals.  Your genes may receive no immediate benefit from your selfless acts, but the genes of your sisters and their offspring probably will.  Sociobiology explains why a population of sterile worker bees will toil until mortally exhausted for their queen.

One of the key concepts in sociobiology is the idea of ‘genetic investment’; the greater the genetic investment, the stronger the relationship between parent and offspring.  Fish have tens of thousands of offspring, and release them to their fates.  Humans have just a handful – generally just one at a time – and consequently have a huge genetic investment.  I strongly suspect that the observed cases of helicopter parenting are, in the largest part, the parents of a single child.  The entire genetic investment is being wagered on a single throw of the dice.  This would naturally amplify any tendency toward the expression of highly protective behaviors – preserving the genetic investment.  When that becomes coupled to and amplified by the mobile, we get the world of 2010, where parents are now so tethered to their children that Forbes magazine recently reported on another and somewhat more disturbing phenomenon: Parents are now making follow-up calls to recruiters who have interviewed their children.  Some children even bring mom along on the job interview.

I’m not making that up.

We may be amused by these sorts of excesses, but they’re to be expected.  They’re a natural outcome of two intersecting trends: the decline in fertility, and the rise of hyperconnectivity.  When you have everything riding on a single child, you’re willing to assume a lot of the risk yourself.

This also means that the parent-child connection has assumed an immediacy and potency never before possible.  It is as if the child has the parent with them at all times, in every situation.  This is changing the nature of all of the child’s relationships, in particular those within the classroom.  A story related to me last year by a Victorian school administrator sums up this state of affairs perfectly: one day a teacher was giving one of her students a hard time because that student hadn’t completed his homework assignment.  During this verbal chewing out, the student carefully took his mobile out of his backpack, then dialed it.  He said hello to his parent, and then just after he said, “You listen to the bitch,” held the handset next to the teacher’s mouth.

I’m not making that up, either.

In that moment, the entire power relationship in the classroom, in the school, in the culture gets short-circuited.  That’s what networks do – they find a way around any neat systems or hierarchies or rules that they have no use for.  If that network happens to belong to a fourteen year-old with poor study habits and an attitude problem, then the fact that the homework assignment wasn’t completed is suddenly no longer his problem.  It has been elevated.  It has burst out of the cozy confines of the teacher-student relationship, and overflowed into all of the other connections that student chooses to invoke: parents, siblings, relatives, friends, and so on.  It is as if every student walks into the classroom equipped with a panic button which can instantly bring the educational process to a screaming halt.  If that panic button is connected to a parent already neurotically hypersensitive to anything which could disrupt the careful cocooning of the child, the educational process will break down from stresses it was not designed to accept.

That is the world we have walked into.

Many of you have specific policies in your schools regarding the use of mobiles, protocols over where and how and when and why they can empower students.  Some of you even ban mobiles outright.  Let me be clear: all of your policies are for naught.  All of your protocols mean nothing.  Any child who tastes the empowerment that comes with the network will not ever willingly surrender that empowerment.  If you try to suppress it, you will simply ensure that it will show up somewhere else, in a form that you can not control.

Your only solution is to make peace with the network, to embrace it and the new power relationships which it engenders.  In order to do that we must have a good think about how the network can be used to tame the network, about how you can empower yourselves.  You’re going to need to fight fire with fire.

III: Cry Havoc

So what do we do?  Issue teachers with mobiles and press them to sign up for Facebook accounts?  If only it were that straightforward.  If it were, I could send you out of here with marching orders, a battle plan that would bring a certain, sweet victory.  But this is not that kind of war.  This is a guerilla conflict, where progress is measured in inches and only after a long, hard slog.

By the time a student lands on your doorstep, they will have been connected – hyperconnected, really – for several years.  They will have forged and strengthened the bonds that tie them to their parents and their peers.  They bring that into every interaction with you, a classic example of asymmetric warfare.  You’re outmatched, outgunned and outwitted, not because you’re weak or dull, but because there are a lot more of them than there are of you.  They’re starting to recognize this, and put it to work.

You can not ban the mobile.  It’s here to stay, and it’s increasingly indispensable.  You can not sever the connections that come with the mobile, or Facebook, or Twitter, or text messaging, or whatever flavour-of-the-month gets invented tomorrow afternoon.  You can’t even reasonably hope to downplay their influence within the classroom.  They’re becoming too potent, and they will leak into your pedagogical spaces by any means necessary.

You must engage.  But we can not hand you a teenager and ask you to suddenly engage with them.  That simply won’t work.  Building the bond takes time; it’s a labour of love and an exercise in trust-building.  The best mentors and teachers know this and practice it within their classrooms.  But the classroom is suddenly everywhere.  The network has swept in, swept through, and blown down the classroom walls.  Educators and students are immersed in an ‘educational field’, something like a magnetic field, where amazing educational resources lie at tip of fingers, at the end of our hands.  We may worry about the accuracy of Wikipedia, but no one argues about its impact.  Anyone who has seen iTunes University, or downloaded an educational podcast knows about this ‘educational field’.  Education is freely available.  That is not in short supply.  What is in short supply – and always has been – is that moment of human contact, the connection which produces the transfer of insight, of skills, and understanding that won’t come from any webpage, however brilliant, or any podcast, however well-produced.

Students are connected as never before, but few of those connections lead to understanding.  This is the failure and the challenge of our generation.  It is a failure because we let the school grow up outside of the network, where we should have been binding the two together at every point.  It is our challenge because unless we do begin the hard work to knit these two together, we will see formal education become increasingly irrelevant in the presence of an ever-more-potent educational field.

Because the network is everywhere, the school is everywhere.  Because the school is everywhere, the hard-and-fast boundaries between school and the rest of life, as we live it in modern-day Australia, must collapse.  The idea that school is something that happens ‘over here’, while the rest of life is lived ‘over there’ doesn’t make sense anymore.  Given that the connections a child establishes from her earliest years persist throughout her lifetime, shouldn’t some of those connections – arguably, the second most important, after family – be to educators and educational resources?  These connections would become the core of the mentoring bond, which rises to work in partnership with the parental bond, a constant nurturing force throughout the passage into adulthood.

This is not the way we think of education today.  It’s not the way we think of culture today.  Yet it is the way culture is being practiced.  Helicopter parents are proof positive of this.  They represent a leading edge of a new wave of cultural forms which are the consequential result of hyperconnectivity.  Plug people together and they will behave differently.  Plug institutions into people and the people will transform those institutions.

We must begin somewhere.  Giving kids laptops is interesting and important but entirely insufficient.  We must give kids a reason to connect, something beyond pure sociality (which is also important but outside of the task at hand).  We must give them a reason to connect with knowledge.

We’re very lucky, because just at this moment in time, the Commonwealth has gifted us with the best reason we’re ever likely to receive – the National Curriculum.  Now that every student, everywhere across Australia, is meant to be covering the same materials, we have every reason to connect together – student to student, teacher to teacher, school to school, state to state.  The National Curriculum is thought of as a mandate, but it’s really the architecture of a network.  It describes how we all should connect together around a body of knowledge.  If we know that we should be teaching calculus or Mandarin or the Eureka Stockade rebellion, we have an opportunity to connect together, pool our knowledge and our ignorance, and work together.  We can use our hyperconnectivity to hyperempower our ability to work toward understanding.

Again, this is not the way we’re used to working.  We ask kids to collaborate on their projects, but a broader collaboration – which doesn’t end with the student, or the classroom, or the school, or the state – has remained frustratingly beyond our grasp.  It doesn’t even have a location in time; collaboration is not something that has temporal boundaries.  We collaborate while we have a need to do so, not because it’s ‘collaboration time’.  The network intrudes everywhere and everywhen.

Collaboration begins as soon as the child can communicate, though it is informal and ad-hoc.  As educators we need to think about how to begin the process of formal collaboration in pre-kindy.  At first, collaboration is a network between parents and carers and educators, but as the child progresses through the educational system, that network extends to other educators, other students, and other resources as the child has need.  The network constructs itself around the child at the same time the child is busily building her own network.

If we build an educational system which can do this (and I honestly don’t know that there’s any educational system, anywhere in the world thinking in these terms) we will have solved the problem of hyperconnective asymmetry.  We will be as connected as our students, we will be connected to them from long before they become our students, and will remain connected with them long after they have been our students.  School will not be a boundary.  It will be a gradient through which children move on their passage to adulthood, and, even then, will not leave them behind, because these connections open the doorway to lifelong learning.

Let me leave you with a warning, and a promise.  First the warning: If we simply try to make the teacher the locus of all of this hyperconnectivity, they will collapse from the over-connectivity.  Teachers are not switchboards; it is not up to them to hear every problem, arbitrate every dispute, or make every opening.  In a network the burden should be distributed – to other students, other teachers, other mentors, other parents, and other schools.  That means that power is going to be distributed very differently in the classroom.  It won’t always be clear who has the power.  That may look like chaos, but it will be a fecund chaos, where real learning takes place.

The helicopter parent is a herald of a new type of connectivity, which both empowers and infantilizes in equal measure.  As we come to embrace this more comprehensive connection, we will find ourselves both hyperempowered and disempowered.  Some things will not work, others will work far better than before.  It all comes back to the child, who always has the drive to connect.  It is in her genes.  It is all she is about.  If we can harness that drive to connect to the desire to learn, we will have comprehensively solved the problem of education in the 21st century.  We will have created a platform for life-long learning, for a cradle-to-grave immersion in the educational field.  It’s worth working toward.  It restores the balance we lost as soon as we began to hyperconnect.  We’re near enough now to see the goal.  We have the vision.  All we need now are the will and the persistence to reach toward that promise.